Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7,256 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
7,256 approved reviews, newest moderated first
He was very intelligent about my issue and didn't give up even if I had to take a break. So I did what he told me to do but the batteries were gone..lol..I have to find some .. Thank you again for all your help.Have a wonderful evening Connie
By askanexpertonline.com C.
I was paired with Jason to go through the mechanics of applying for and receiving an ID. He was extremely kind and knowledgeable. I was at the SOS at 10:15 for a 10:30 appointment. The people already there were taken care of very quickly and I was in and out in 7 or 8 minutes and on my way home with a temporary ID and a good feeling. Very much different than many years ago when the SOS was not a place anyone wanted to go to. Staff was stiff and cold and just not a nice place and you were sorry you didn't pack a lunch. Thank you for being so much better to your staff and those that visit you.
By Barbara L.
The expert did a fine job. Will do this again!
By askanexpertonline.com C.
Mike was very friendly and experienced
By askanexpertonJline.com C.
March 1, 2024 - Clothes Washer - Fast Spin Cycle to wring out clothes, would NOT occur. Scoured the internet (YouTube) to find a solution and nothing there. Response from Just Ask was extremely fast, efficient and "spot on". When "conversing" with tech, utilized chat and NOT phone call. Tech provided part replacement info (motor control module) - $225. Where to find the part as well as a step by step video regarding removal of old and replacement with new. Tech was excellent communicator. Had one followup question and he immediately responded.
By Mark L.
I got locked out of my phone, att couldn't help sent me to best buy to factory reset, they didn't know how, you guys hit it on the nose. Thanks for your help!
By Jill K.
FRAUD did nothing to resolve my problem charge $55.00 and $1.00 on 1/29/24. Expected $1.00 why FRAUD I expected the agreed upon $1.00 not $55.00 plus $1.00 Did not even help fix my problem. Now 3/1/2024 they are charging another $55.00 the phone numbers are always busy. Return my money
By Therese G.
Response from Askanexpertonline.com· Mar 3, 2024
Hello, Thank you for sharing your review of your JustAnswer's experience via TrustPilot. We're always committed to doing what's right, so we've reached out privately to investigate further. Kind regards, Violet JustAnswer Customer Care [email protected] or 1-800-986-5038 ext. 24
The first tech did not understand the question. It took a higher up tech several hours before my question was answered.
By Lee Ann L.
Response from Askanexpertonline.com· Mar 2, 2024
Hello Lee, Thank you for sharing your review of your JustAnswer's experience via TrustPilot. I'm sorry to hear that you didn’t receive an answer that satisfied your question. This is definitely not the experience that we want to create for our customers. But I am glad you contacted us so we have the opportunity to rectify this. If you need further assistance, please let me know and I would be happy to help. Kind regards, Violet JustAnswer Customer Care [email protected] or 1-800-986-5038 ext. 24
