No customer service what so ever
I want to return my item. Your website does not provide how to return and no answer when I emailed your company. I will protest the charge on my cc
By Stephen
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
90 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ASG The store offers a revolution in premium cycling retail & services. Buy awesome cycling gear online or visit us at our store in Paarl today!
ASG The Store (asgthestore.com) has 90 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
90 approved reviews, newest moderated first
I want to return my item. Your website does not provide how to return and no answer when I emailed your company. I will protest the charge on my cc
By Stephen
There were a couple scrapes on the case and I still don't understand why I was charged for shipping, when you said over $100 qualifies for free shipping, no one will respond to my emails.
By JD
Appreciate the follow through and diligence by the ASG team. we ordered 2 bike cases from them that were stuck on a ship outside the port. They kept us appraised of the situation and made sure that delivery would be in time for any trips we had planned. They even gave us other options in case our needs were more urgent. The cases came in due time. I would definitely recommend this team for cycling gear purchases.
By Rob A.
Amaizing Price !!! Service A+ Quick shipping…💪🏼
By customer
Great customer service.
By Johanne G.
Great Customer Service
By Michael V.
Very professional and helpful. I was able to speak to a person which is very rare with online purchases.
By Paolo B.
Can't think of a better way to treat your customers. Ordered the wrong bag. They were able to take back the wrong bag and ship me a new one right away. Really responsive, friendly and helpful. Can't recommend enough.
By Lisa “Buckbuckmow” B.