Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
74 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
"A stylish holiday in the sun"The story of AruChic begins with founder Claire’s love for nature and fashion. As a designer, Claire has always wanted to create clothing that showcases her natural beauty while also reflecting her personal fashion sense. Thus, AruChic was born, a brand focusing on sunshine, leisure and fashion.Every piece from AruChic is carefully designed to capture the glow and energy of summer. Our designs are inspired by summer beaches, lush forests and warm sunshine. We hope that every woman who wears AruChic can feel the warmth and joy of summer and show off her style with confidence.Our brand is not just clothing, but an attitude towards life. AruChic encourages every woman to find her own moment of sunshine in her busy life and enjoy the relaxation and happiness of vacation. Let AruChic accompany you through this summer and become your essential resort-style clothing.
Aruchic (aruchic.com) has 74 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
74 approved reviews, newest moderated first
This company is an absolute rip off they say they want to resolve your refund but they don’t care they have your money! You should be entitled to a refund! Kaftan is not like the picture horrible material and the print doesn’t look the same cheap and nasty ! Don’t do it
By Pina
Horrible quality, not like the pictures, the zipper was damaged and the bow was not in the middle where it is supposed to be according with the picture. The return policy sucks! They said they’ll refund 20%, because otherwise I have to send it back to China, and that will cost almost the same than the dress. But the refund will not cover the changes that have to be made… anyways, the fabric is poor quality too…
By Luisa H.
Be careful with this shop. Poor quality goods from China. Buyer has to pay return shipping costs. Don't buy here.
By ToNy
The kaftan advertised by them & promoted by an influencer is not the product you receive. There were limited embellishments as advertised on the actual garment. The fabric has major flaws with pulls & runs in the fabric making it unwearable. I sent photos of the numerous fabric flaws & got an apology and promised for a full refund!!! Still waiting. The kaftan I received is unwearable & totally disappointing… I also purchased a two piece pant suit, terribly cheap fabric, stitching & seams poorly made with some seams not actually stitched causing gaps. Spent nearly $200 for a bag of junk! I would never buy from this site ever again!
By Chrissy T.
Didn't look anything like the picture and didn't fit right either. Looks like they used a picture from a proper designer's website and then tried to copy it and failed. The fabric feels gross, too. Didn't bother with their faceless customer service so I had to throw it in the bin because not even a charity shop would take it. What a sad waste of time, money, and jet fuel. I suppose some people will do anything for money. I feel robbed.
By Grumpy C.
Any positive reviews on Aruchic are planted by the Chinese sweat shop
By Disgruntled
Absolute trash. They’ve stolen pictures from more reputable sites and added them as their own products. The product I received was so cheaply made, and wasn’t even full stitched. Requested a refund but no response.
By savanna S.
Response from Aruchic· Nov 10, 2024
Dear savanna starnes， Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience with our product did not meet your expectations, and we apologize for any frustration this may have caused. This is certainly not the experience we aim to provide. We take concerns like yours very seriously, especially regarding product quality and customer service. Please know that we are investigating the issue you’ve raised about the product’s stitching and image use, as it’s important to us to maintain the highest standards of both quality and transparency. We also regret that you’ve had trouble getting a response regarding your refund request. We understand how important it is to resolve such matters promptly. Can you please reach out to us directly at [email protected], and we’ll prioritize your case right away? We want to make sure you're fully satisfied and that we can address your concerns as quickly as possible. Once again, we apologize for any inconvenience, and we appreciate your patience while we work to resolve this matter. Kind regards, Aruchic Customer Service Team
I received a dress which was at least 2 sizes too small, I would say this comes under the quality of the item. I made 3 requests for a return or refund. I received the standard response that they can refund 20% or I pay my freight back to china. I have now made 7 requests for a refund and have not received a response. This is so frustrating.
By Pauline F.
Response from Aruchic· Nov 10, 2024
Dear Pauline Ferrol, Thank you for reaching out, and I sincerely apologize for the frustration you’ve experienced. We understand how disappointing it must be to receive an item that doesn’t meet expectations, especially when it involves sizing and difficulty in returning or obtaining a refund. We are truly sorry that your attempts to resolve this through our support team have not been successful, and we deeply regret the inconvenience this has caused. This is certainly not the level of service we strive to provide. Please know that we are committed to addressing your issue as quickly as possible. To expedite this, could you kindly provide us with your order number and any additional details about your return request? We will make it a priority to resolve this, ensuring you either receive a refund or a satisfactory solution. We understand your frustration with the previous responses, and we are actively working to improve our communication and ensure our customers are treated with the respect and care they deserve. Once again, we apologize for the inconvenience, and we appreciate your patience as we resolve this matter to your satisfaction. Best regards, Aruchic Customer Service Team
