Art Van FurnitureReviews of artvan.com

bought a sofa here, the power chord did not come with the order? went to the store, the lady was supposed to call and have it ordered. two weeks go by, still nothing. went back, another lady says “there’s no notes on file” and gave me a number to call about it. currently on hold with this number and it’s been 15 minutes. do yourself a favor and never shop here.

Waited 3 months for the delivery of our furniture. The motors that control the positioning do not work of both of the pieces of furniture. Now waiting for someone from the store to come and address the issues. Service company came repaired the sofa 3 days ago and the sofa is not working again. Service person needed to order a new motor for the loveseat just received. Now there is another 3 month wait for the replacement of the new back that is not working. Art Van came and picked up both the sofa and loveseat for return and credit

I bought a $2300 mattress that did not hold up to its name. I complained for 9 of the 10 years (warranty), while they sent out guys five different times with a ghetto wood block traced with magic marker to measure the depth of the huge sink hole. Finally they approved another mattress. I picked out a different brand that I like, very comfortable in the store. I swear they delivered the cheaper one of this brand because it is very hard, hurting my back. I called right away and the salesman called off the serial number to confirm but I told him it's not like the one in the store. Told me to "break it in." Its been 6 months and its HORRIBLE. I just bought a gel topper. I WILL NEVER EVER BUY A MATTRESS FROM ART VAN AGAIN. They do not stand behind the products, saying they have to hear back from the mattress company for approval. They do not have good venders with good mattresses but their annoyingly loud commercials pushes them HARD. You'll do better going to ABC Warhouse for a mattress. Angry long time customer

Dont shop here ever. I bought two sofas back in 2017 and they are both literally falling apart. They belong in the garbage. Bigger problem is that I have a 8 month old daughter that loves to put things in her mouth. She cant go anywhere near the sofas because of the cushion strings that are everywhere. Truth is that I have three dogs that caused this problem but there is also a section of the sofa that is exposing the metal and it is extremely sharp. I called art van this morning and they said that they can do nothing at all to help me out. Not a damn thing. What does that say about your company, especially from the owner that quotes something like, "we make a lot of money and like to pour that back into the community?"really? Shame on you guys. You guys could've offered something, anything to keep me as a customer but you rather see me go. Fine, I'll leave. Please ppl boycott them. Go to garner white, anywhere but here. Shame on you art van!

I needed a repairman to fix recliner - I spoke with Nicky Salame, who I asked to give me a better time for repairman to arrive- she was very polite and got the repairman to my house 5 days earlier- Guy had it fixed in 10 minutes Very happy with service!!

Product that I bought from Art Van was good. Problem was with the delivery. Whomever they use was very rude. Also they delivered a broken couch and tried to tell me they would fix it. Did not get a call from anyone in customer service. Then I was told it would take 6-8 weeks to fix the couch which is supposed to be brand new. When I called customer service they were very rude and told me this one time they would replace the couch. I told them I will never accept a delivery from you ever again unless the product is perfect. They can take it back to their warehouse. Finally I ordered a special order couch. I was told 6 to 8 weeks. Once again I called cause it had been 8 weeks and they told me it would be another 6 weeks. Oh and the bills for furniture arrive just fine so keep paying those. I would say everything that Art Van goes up front from their advertising to their stores is really nice. After that on the back end they are terrible to deal with.

Purchased sectional pieces from Art Van and had to wait almost eight weeks to get it because they didn’t have the color I wanted in stock. When I finally got it delivered it didn’t come in the color I wanted, was a totally different shade and then they delivered 2 different colors. And on top of that the cushions have an itchy fiber without any cotton batting on top. So uncomfortable. Really disappointed. On the other my saleswoman really tried to accommodate me and was very helpful. Too bad she works for Art Van. Never getting anything from them again. Really shoddy quality

I purchased a mattress while my spouse was out of town working for 3 months and once my spouse was home, the mattress started to breakdown very rapidly. After several calls to customer service without any sort of resolution, the store manager where I made the purchase was able to work out a "deal" for replacement. The deal was that I would need to pay an "up charge" of 475.00 for a replacement mattress since my actual mattress was no longer in production and that my spouse and I would need to come in and re-do the sleep position diagnostics study. We agreed, once again the mattress is breaking down rapidly and have had a warranty person come to our home twice. We have only had the replacement mattress for 2 years! The mattresses are guaranteed for 20. I am being told that we are sol until we reach a breakdown point of 1.5 inches. We paid a total of $3000.00 for a mattress that I would rather sleep on the floor than sleep on. Finally after two mattress now my spouse and I have found the root cause to be the sleep position study performed at the store. I even tried to explain that the problem lies with how the sleep position study is conducted..... They have you lie separate and follow the voice prompts, which allows for a computer to read your weight, and pressure points. At no time do they ask you, "HOW DO YOU REALLY SLEEP IN YOUR BED"? If they did they would know that while my spouse and I are small framed people 130 lbs or less under 5'5 for both of us that we sleep very close to one another in the center of the bed, resulting in a larger body weight applying directly to where the two types of firmness levels meet. Thus this is where the breakdown is coming from so rapidly. If we in fact slept on each edge of the bed, and no in the center, I am sure there would be no issues. However this is just not the case. In addition to all of the hassle of purchasing a poor quality mattress, trying to schedule an appointment with the service company is a nightmare as well. Availability of appointments are not convenient, and the last technician that came to my home last week, actually got his blood on my mattress. When I asked him if he cut himself on my mattress, his reply was simply not I cut myself yesterday while I was working on a chair. Why am I bleeding? He did not offer to clean it or anything, just said sorry if it makes you feel better I am CLEAN. While that is great for him, I was still left with cleaning up someone else blood. I personally would just be happy to get my money back and buy a cheap mattress from somewhere else. So my spouse and I can finally rest peacefully