Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
438 reviews
ArtsySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Artsy is a free online platform for collecting and discovering art.
Artsy (artsy.net) has 438 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
438 approved reviews, newest moderated first
Wendy at Artsy went out of her way to help me with a special request-she's the best! I had a great experience ordering through Artsy and will definitely use them again.
By Bruce H.
Response from Artsy· Apr 18, 2025
Hi Bruce, thank you for your review! We appreciate your feedback.
App is nice for browsing only, I would not buy through it again. When purchasing an artwork you are stuck between Artsy, Arta (their shipping company?), DHL (the carrier in my case), and the gallery. When something went wrong with the customs, as was the case for us, it was incredibly difficult to reach the right party as everyone claimed someone else was responsible. Artsy's automated updates on the delivery were wrong and unhelpful. Once you get hold of an actual person, they were helpful, but good luck getting there as they ignored emails and do not provide a phone number to contact them. Artsy also charged us over €1200 to ship an artwork from the EU to the UK. If this was a dedicated art delivery service, this price would be completely justified, but it was literally sent as your box-standard DHL shipment, which would not cost more than a few hundred € for this route. I guess that's where they make their margin. Use the app for browsing and then contact the gallery directly to facilitate the purchase.
By anonymous
Response from Artsy· Apr 18, 2025
Hi there, thank you for taking the time to leave a review. We’re sorry to hear about the issues you encountered during your order. As outlined by our team, certain fees related to shipping and customs are charged separately by the carrier. Your feedback has been shared internally to help us improve the overall experience. If you have any further questions, feel free to reply to the existing email thread or contact us at [email protected].
I got an automated response that did nothing to look into the urgency of the matter
By ROG R.
Response from Artsy· Apr 7, 2025
Hello, thank you for your review. I can see that our team responded with instructions on how your concerns can be resolved. Another team member will follow up in due course to answer any further questions you may have.
Great works and give a chance to buy in low as well. Additionally if I saved a lot then give an excellent down price. It makes me happy. Also response is very quick and kind to know what proceed. It makes me safe feeling. Thanks all your wonderful works
By Kevin Jaekyung C.
Response from Artsy· Apr 3, 2025
Hi Kevin, thank you for your review. It's great to hear that you're enjoying your Artsy experience!
Excellent communication and clarity around delivery from the start.
By - -.
Response from Artsy· Apr 3, 2025
Hello, thank you for your review! We appreciate your feedback.
Great experience and customer service. Everything went smoothly and Lake support has been excellent! Thank you very much
By FMG F.
Response from Artsy· Mar 28, 2025
Hello, thank you for sharing your experience with Artsy! We appreciate your feedback and will be sure to pass this along to the team.
I love how easy the app is to use. I wish it was required for a certificate of authenticity to be uploaded or at least proof of one. It’s been a pain requesting them from galleries. Should be required to be sent with artwork or to be able to download.
By Mel
Response from Artsy· Mar 13, 2025
Hi Mel, thank you for your feedback, we appreciate you taking the time to share! If a listing is confirmed as coming with a COA, the COA should be sent to you without the need for you to follow up. This feedback has been passed along to our team so that we can ensure sellers are sending COAs when required. In the meantime, if you'd like any assistance with an order, please reach out to us at [email protected].
Arrived quickly and well packed.
By Daniel E.
Response from Artsy· Mar 11, 2025
Hi Daniel, thank you for your review! We're glad to hear that you're pleased with your purchase.
