Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
429 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Made in the U.S. and handcrafted barn door hardware, elevate your home with affordable Artisan sliding barn doors and barn door hardware.
Artisan Hardware (artisanhardware.com) has 429 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
429 approved reviews, newest moderated first
Great customer service! I ordered incorrectly and they helped me resolve the issue Quickly and easily. Also love the product!
By Nancy
Response from Artisan Hardware· May 8, 2019
Nancy, Thank you so much for the review. The best customer service is what we strive for and what we hope people to feel. Thank you again, and let us know if there's anything else we can do for you! -Artisan Hardware
customer service was excellent ….well built!
By Marc P.
Response from Artisan Hardware· May 8, 2019
Marc, Thank you so much for the review. We strive to have the best customer service, thank you. Let us know if there's anything else we can do for you! -Artisan Hardware
I ordered two Z barn doors and they just arrived. They shipped really securely in sturdy wood crate. Love that I could custom order each door for the specific size I needed. Doors are built well and I’m excited to get them hung. These are replacement doors for a set of barn doors that I had made locally but were warped. Wish I would have ordered these Artisan Hardware doors from the beginning.
By Justin
Response from Artisan Hardware· May 8, 2019
Justin, Thank you so much for your review! We are very happy to hear that you are loving your product. Our goal is to be a 5 star company, so we greatly appreciate this! Let us know if there is anything else we can do for you. -Artisan Hardware
Beautiful product and fantastic customer service. Very helpful with the questions I needed answered before and after purchase. Responded quickly and loved that you could contact them through text messaging. Would definitely purchase from them again.
By Jenny R.
Response from Artisan Hardware· May 8, 2019
We sincerely appreciate your business. And thanks so much for the 5 Star review! We started using texting as a way to communicate with potential & current customers, about 4-5 months ago and it's been great!
Excellent products and support. One tip regarding rolling doors, pay attention to the bottom of door and how the door is held in place near the wall (to keep it from swinging away from the wall). This part is very tricky if you want the door to slide completely away from the door opening.
By James Blauch A.
Response from Artisan Hardware· May 8, 2019
Thanks James and yes..that's a great tip! Choosing the right guide & knowing where to put it is very important.
The best customer service, and the hardware is perfect. Am a designer, and will definitely continue to use this company.
By Designing The K.
Response from Artisan Hardware· May 8, 2019
Thank you for your review! Please let us know how we can help with any future projects!
Great Vendor. Person that took my order was very capable, order came to us quick and was exactly as ordered. The Quality of this hardware is excellent not some crap made in china. Will use them again!
By Dave DL Voigt I.
These people deal with others honorably and respectfully and deliver a wonderful product.
By Kirk
