Artisanal TV FramesReviews of artisanaltvframes.com

This company has been the worst to deal with and its costing me my reputation with my customer. It was supposed to be delivered in mid June, then early July. Which was ok, but it couldn't be any later. Then the order was mixed up with another customers in NY. Now its mid August and still nothing. The customer service rep, Jennifer our only real contact is gone and we've gone weeks with out any information until today only because I called and talked to a new rep with no more answers than I had over a month ago. Do not use this company! Now, on to making it right with my Extremely Angry customer in NY.

Great product. Having a hard time with Jennifer the project success manager. There was a delay in receiving my frame. Ordered April 10th received June 15th no problem. Jennifer apologized. PROBLEM: I've had my tv frame now for almost 30 days (today is July 13th) and no schedule for installation as promised. I've been calling AND emailing her but still no installation after 30 days of receiving my tv frame.

Jennifer has been extraordinarily helpful and supportive. I have to give you an excellent rating because of Jennifer's service recovery.

Absolutely love my frame from Artisanal.  It was easy to install on my 60” Samsung in my living room, and will be buying one for my bedroom soon. I recommend this company to anyone shopping for a TV frame. Customer service was also a plus.

The whole experience from ordering to delivery was first class. The website makes it easy to specify exactly what you want. Then their team follows up promptly to ensure the order is accurate and set expectations regards delivery timescales and we were kept up-to-date throughout the process. The frames arrived on time, very carefully packed and in perfect condition. The mounting instructions are simple and the finished pieces look fantastic in our new bar. To be able to hide away TVs when they aren't being used is important to us maintaining a premium atmosphere in our venue. Particular thanks go to Jennifer, our customer success manager, who communicated with us during the process from start to finish to sure we were 100% satisfied. We'd recommend ATF to anyone - great product at the most competitive price with excellent service - who could ask for more from a supplier?

Their tv frame is a great product. Easy to install or remove looks great and for what you get is reasonably priced.

The customer service was amazing

Amazing Frame! I have it on a Samsung 65" It looks Amazing