ARS/Rescue RooterReviews of ars.com

Very quick and easy to schedule. The tech showed up only a few hours after initial scheduling. He seemed very knowledgeable. so far, the fixed AC has been working properly.

I am extremely disappointed with my experience with ARS Rescue Rooter. Our Carrier AC system stopped working, since May 23 and we are still without air conditioning in Orlando Florida while waiting for answers. We were told that the outdoor control board had failed and that the part had been ordered, but no one could provide an estimated delivery date. The most frustrating part of this experience was the lack of communication. I called multiple times seeking updates. The only person who called me back was a manager named Jennifer, and the only information she was able to provide was that the part had been ordered but there was no estimated delivery date because Carrier had to build the part. Other than that, I received no meaningful updates. I was promised callbacks that never happened, and even after leaving a voicemail with the corporate office, I did not receive a response. After being without AC for over three weeks, we also discovered that our manufacturer’s warranty had expired after five years because the unit had not been registered. The most disappointing part of this experience was not the equipment failure itself, but the lack of communication, follow-through, and customer service. Being without air conditioning for 20 days in Florida while receiving little to no information was unacceptable. As a longtime customer, I expected much better service and support. Based on my experience, I cannot recommend ARS Rescue Rooter to friends, family members, or anyone looking for reliable HVAC service. Customers deserve timely communication, follow-through, and support, especially during extended system outages.

⭐⭐⭐⭐⭐ Excellent Service from Tiffany at ARS, Houston Texas I had an outstanding experience working with Tiffany at ARS. She was professional, knowledgeable, and extremely helpful throughout the entire process. Tiffany took the time to explain everything clearly, answered all of my questions, and made sure I understood my options. Her friendly attitude and dedication to excellent customer service made a stressful situation much easier to handle. I truly appreciate her patience, professionalism, and commitment to helping customers. Tiffany is a great asset to ARS, and I highly recommend working with her. Thank you, Tiffany, for your exceptional service! — A very satisfied customer Jamie Amin.

Tech was very friendly knowledgeable and efficient.

I had a AC unit put in last year. I was charged about 5000 more than 3 other AC companies would have charged me. But I believe in ARS so I was going with them and no one going to change my mind But now they had to replace a hose. Was it really needed. Well again I believe them at another cost to me I will always choose ARS even if people say I am stupid But I need to get this new issue fixed so I don’t have this heavy heart Thanks

The Columbus Worthington Air representative showed up on time, quickly reviewed our current infrastructure and provided us with an estimate before she left. We had a great conversation and she understood our expectations and next steps. When we booked the installation of a new HVAC system, it happened in 3 business days and the installation was successfully completed in a single day. The installation crew was great and knew exactly what they were doing. We pointed out one item, and it was addressed immediately. We are so very pleased.

After numerous phone calls and the assurance that I would be called back to explain why the quote for a new system and a negotiated price that I agreed to through an e-mail have not been followed up. It is three weeks later and no one has contacted me while I continue to receive cards in the mail from RS Andrews with promotional discounts !!!??? I am so disappointed in the lack of professionalism after a great experience that I had last summer with the company.

charge to much for the job I think should be part of the job of the checking the ac unit.