Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
30 reviews
Arrowsmith ShoesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrowsmith has been known as a fashion footwear leader in the Chicago area since opening its first store in 1974, offering the finest in men's designer shoes, boots, dress shoes & exotic skin shoes. you can always know you'll find something to fit your tastes. Each season our buyers travel through trade shows in Europe, Latin America and the U.S. seeking out unique product; always striving to meet the latest trends by constantly acquiring new product for our customers and listening to your requests to always keep things fresh and fashion forward.
Arrowsmith Shoes (arrowsmithshoes.com) has 30 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
30 approved reviews, newest moderated first
Very good product quality is next level
By Rashmi R.
Response from Arrowsmith Shoes· Jan 20, 2026
Hi Rashmi, Thank you so much for your kind words! We’re really glad you’re happy with the quality, it truly means a lot to us. Looking forward to serving you again soon! :) Best regards, Team Arrowsmith Shoes
I am in the UK and bought some boots in March 2025 which I returned immediately on receipt as too small. I have been chasing this company since April and still have not received a refund despite several promises that it would be done. I believe this company are fraudulent and I have reported them to the Federal Trade Commission. I suggest anyone else do the same. They are a bad business. This has cost me approx $500 !!
By Jackie H.
I needed the shoe by a certain date. It was annoying that know one replied to my messages to let me know when the shoes would arrive. However, the good news is shoes arrived in time. Otherwise, my resting would have been 5 stars.
By Terence T.
Response from Arrowsmith Shoes· Sep 4, 2025
Thank you so much for your honest feedback – and we're really glad to hear the shoes arrived in time! 🎉 That’s a huge relief! That said, we're truly sorry for the lack of communication – you deserved timely updates, and we completely understand how frustrating that must have been. We're taking your feedback seriously and working on improving our response times so no one feels left in the dark. We really appreciate you sticking with us, and we hope your next experience earns that 5-star rating! 🙏👟✨
Bought a pair of shoes from Arrowsmith and couldn’t be happier. The quality is top-notch, super comfortable, and they look even better in person. Although it was an international shipping, it was quick and hassle-free. Highly recommend Arrowsmith. Will definitely buy again!
By Akshay T.
Response from Arrowsmith Shoes· Sep 4, 2025
Wow – thank you so much for the amazing feedback! 🎉 We're absolutely thrilled to hear you’re loving your new Arrowsmith shoes – top-notch quality, comfort, and style are exactly what we aim for, so it’s fantastic to know we hit the mark. 🙌 And we’re especially glad the international shipping was smooth and speedy! Your recommendation means the world to us, and we can’t wait to have you shop with us again. Until next time – stay sharp and stylish! 👞✨
Arrowsmith Shoes is NOT TO BE TRUSTED and seemly a internet SCAM! Reasoning: I placed an order 4 June 2025, the funds taken 5 June 2025 and as of 11 July 2025, I HAVE NOT received item ordered nor funds returned. After several attempt(s) via customer service number listed on the site and no answer, a email was sent only to receive a "canned" responses ... ex: 1. you order has been received and being processed. 2. trust we will update your order status once shipped. 3. our warehouse has relocated and inventory is array. None of which seems valid for not answering the phone, returning a call or returning funds drafted 5 June 2025. So once again BEWARE! UPDATE (7/15/2025): Reached customer service via email and received a prompt response, stating tariff-related issue impacted the shipment. Requested a FULL REFUND and have to see what happens. LATEST UPDATE (10/31/2025) After several emails with responses of a REFUND. I received a reply from Adam ( 10/24/2025) that my issue was escalated for an immediate response. Allow 24hrs to investigate what went wrong. I received the purchased item 10/30/25. Item was as advertised. Would I purchase again from them and that answer is NO. Would I recommend them and that answer is NO. Do what you want and hopefully you have a better experience.
By TJ G.
If I could give 0 stars I would because that is what they deserve. Like many others on here the return process is horrible. I have been fighting with them for months to get a return and still have not received it. DO NOT BUY FROM THEM! They tell you over and over it is being taken care of and then never happens, they dodged calls and I could never get through but when I call back through a different number they conveniently answered with some excuse about the phone lines. It is just one thing after another with this company.
By Julia
Response from Arrowsmith Shoes· Mar 20, 2025
We apologize for any inconvenience you experienced. Due to multiple returns, the process took longer than usual, but your refund has now been completed. We appreciate your patience and we're always here to assist if needed.
The quality of the shoes is aligned with price range and worth to have one.
By Clarrise K.
I am impressed the shoes is comfortable to wear and rocking in style. Just amazing.
By Naughty M.
Response from Arrowsmith Shoes· Jan 6, 2025
Thank you for your kind words! We're thrilled to know you're impressed and enjoying both the comfort and style of your shoes. Keep rocking them—you wear them well!
