Arrowsmith ShoesReviews of arrowsmithshoes.com

We made an order at the end of July for three pairs of shoes. We paid $260 for expedited shipping to the UK. We tried to cancel this order in the middle of August as we havent' heard any shipping updates and the shoes were not needed anymore. Then, out of the blue, the shoes were shipped mid-September, and the company was ignoring our attempts to contact them. It is now the end of September, and we still haven't received the shoes nor the feedback. We're filing for chargeback with our credit card provider.

Ordered shoes for my birthday and was hesitant to receive it on time but good thing there customer service is reachable and able to assist me. GOT MY MEZLAN SHOES!!!! LEGIT AND MORE ASTONISHING WHEN YOU SEE IT BY YOUR EYES!!! I WILL BUY AGAIN NEXT MONTH!

If I could rate them a zero for lack of customer service and communication I would. However, STAY AWAY from this company!! I asked for a refund on shoes that were not delivered, spoke with 2 reps there who could not assist me other than being told I had to speak to Frank, who is a manager of some sort. In short, I have never received a return call from Frank or anyone from AS regarding my order and still trying obtain a refund.

Horrible company to deal with. I ordered over $1k worth of boots over three weeks age. Called 4 times was told all lies each time and still no resolution. Asked to speak with a manager twice with promises of a call back and got not calls back. There are fighting to give my money back. Whatever you do, don't use these guys!!

My husband and I had several issues with them. I returned boots and waited a long time for a refund. We also purchased 2 pairs of boots and still have not received them. They are a poor company with bad communication. We will never purchase anything from them again.

Ordered a specific size of shoe (7 1/2). Called with a live agent and was told that they had the 1/2 sizes. When order arrived it was not the actual size. (Size 8). Tried to return and was told I had to pay for shipping. Left messages with no return call. Don't feel I need to pay for shipping on a return when I was provided with wrong information.

Avoid this company-- ordered a hat. Stated to receive it in 7days. ordered on a Monday. 22 days later, no show. Emailed their customer service 5 times, inquiring and asking for a refund. Always the same response-- we have issued a ticket. Finally got my credit card company involved. I recommend avoiding purchasing from them. Bad customer service

Their customer service is awesome. I've been dealing with them for years. I don't shop for my exotic shoes nowhere else.