Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
731 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Have you been to a resort where you loved the smell and wished you could make your place smell like that?World-Class Resorts have a Unique Fragrance in their Lobbies, Casinos, and other Public Areas. We provide solutions for your home using the fragrances from these resorts.
Aroma Retail (aromaretail.com) has 731 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
731 approved reviews, newest moderated first
The replica scent I ordered was spot on
By Harrison
Response from Aroma Retail· Jul 16, 2020
Hi Harrison! We are glad you are enjoying the scent you ordered! Our scents are not replicas as we use the same fragrance house that the hotels use for their very own scents. :-)
No warning "IN THE DIRECTIONS" not to tip the machine. I was not looking at the back of the machine, I was reading the directions. The scent the website says margaritaville nashville uses, they do not, that was false. Called all around trying to find out what scent they really use and could not find out. Yes they will send me samples, but if they can say Vegas uses that scent why can't they tell me what Nashville uses and why is it advertised that Nashville is using that scent when they don't? Sun and sand scent smells like odoban. It's a soapy smell.
By Kimberly A.
Response from Aroma Retail· Jul 16, 2020
Hi Kimberly! Thank you for the feedback! The Home Unit 101 has several warnings on the machine, on the website, and in the User Guide about not tipping or turning the machine upside down because liquids will spill. As we told you on the phone yesterday, and is noted on our website, the Margaritaville's Sun & Sand that we sell is the one used at the Las Vegas location and not in Nashville. Different locations of Margaritaville use different scents. Scent is very personal and subjective. The purpose of the sample blotters is to sample the smell because of this. We are sorry this did not worked for you. Again, please give us an email at [email protected] so that we may troubleshoot your machine if needed or send some sample blotters to find your favorite scent! :-)
Tester blotters gave me a great opportunity to smell the scents I was interested in! I placed them in my diffuser and got 4 days worth! Smell great! Thanks
By Annette T.
Response from Aroma Retail· Jul 23, 2020
We are happy to hear the testing blotters were so helpful to you! Thank you for your business!! :-)
Fast shipping, product exactly as advertised!
By Chad W.
Response from Aroma Retail· Jul 23, 2020
Thank you for your business and the awesome review! We are glad you are happy with the product :-)
Website needs a lot of work.
By J in C.
Response from Aroma Retail· Jul 14, 2020
Hi J, we're sorry that you were not satisfied with our website. What exactly did you have problems with? We are always listening and willing to implement improvements! 🤔😊
Fast service. Quality product. Would order again.
By Lisa
Response from Aroma Retail· Jul 23, 2020
Thank you so much for your wonderful review :-) We are so happy you found us and love our products, thank you very much for your business!!!
Great store with excellent service! Love the scents, will definitely return for more!
By Andrew H.
Response from Aroma Retail· Jul 23, 2020
Yay!! We can't wait for future business from you! Thank you for the feedback :-)
I am so happy I purchased this product. My house smells amazing all the time!
By Db
Response from Aroma Retail· Jul 23, 2020
We are happy you purchased too! ;-) Thank you for the review!!
