Aroma RetailReviews of aromaretail.com

I found this company when I went to check out aroma360 who is doing heavy advertising but has horrible reviews here and across other platforms. So far my experience has been good, except for after less than two days my app says my oil level is 44%. At my current settings the company says this oil should last 4-6 weeks. If it doesn't last at least a month I'll be returning the machine. The oil is far to expensive to only last a couple weeks. I have a feeling the app is horribly inaccurate in estimating the amount of oil left.

FINAL UPDATE…I received my machine today…it was well packed and I am very happy with the product…it was a long time in coming but definitely worth the wait…I have also updated my stars…thank you… UPDATE…within 1 hour of posting this review, I received an email saying my machine would be shipped…will be happy to update when I receive it… SECOND UPDATE: Thank you for your response…I was one of the customers you mention in your response who DID reach out privately as you suggested…without success…however I am absolutely happy to revise this review AFTER I receive my order…my purpose as stated below, was to alert other consumers that shipping times/communications might impact orders intended as Xmas gifts…very hopeful that my ultimate experience will be as positive as many others… ORIGINAL POST I ordered a scent machine on November 18 and was told that it would be shipped the next week. I checked in the next week and was told there were supply problems but that it would be shipped the next week.when I still received no notice I was told that they had a “strict policy of only sending out orders in the sequence they were received” and was offered a complimentary bottle of oil. When I asked when they estimated it would be shipped, was told…the next week…and here we are again…no shipping notice…no product…nothing…my concern is that if there were problems (as they said there were) a simple contact from them proactively letting me know would have been professional and responsible. At this point I have no idea if or when I will receive my $200 plus order…I have NEVER written a negative review on any one before. But I did want to alert others regarding these issues in the event that they need these products as gifts.

Love everything about the machine and so many amazing scents it was hard to choose! My only complaint is the scents are so expensive.

Very Small Bottle of stuff

The service is great.

The home unit diffuser is great but the fact that rotating it causes oil leakage really sucks. I mean little kids and many other factor sometimes make me forget that machine needs be standing straight still. I have lost two oil bottles just because machine was in horizontal position and not vertical. The tech is advanced please come up with better tech and fix this or is it a strategy so oil gets wasted and people buy more oil!

Mine seems to be super loud to the point I had to just shut it off.

The smell is exactly what I remember from Caesars palace! Pricey, but worth it for us. We can't visit Las Vegas because of covid, so its a treat to have the smell in our home! Shipping took exactly two weeks, which is a bit slow. 5 stars aside from that.