Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
731 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Have you been to a resort where you loved the smell and wished you could make your place smell like that?World-Class Resorts have a Unique Fragrance in their Lobbies, Casinos, and other Public Areas. We provide solutions for your home using the fragrances from these resorts.
Aroma Retail (aromaretail.com) has 731 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
731 approved reviews, newest moderated first
Love the scents! Enjoy the sample packs before investing in a bottle.
By Donna H.
Response from Aroma Retail· Nov 23, 2020
Thank you for the review!! We are happy that the samples helped you get to know our fragrances before you purchased items!
Great scents, and great service!
By Ben T.
Response from Aroma Retail· Nov 23, 2020
Thank you for your feedback! We appreciate your business!
Great Great product.Customer service is the best.We love Aroma Retail.
By Nasim D.
Response from Aroma Retail· Nov 21, 2020
Thank you!! We appreciate your business so much!!
very professional service, received in time with correct follow up notifications
By YanR.
Response from Aroma Retail· Nov 18, 2020
We are so glad we could help you! And we are thankful for your business, thank you for leaving a review :)
Absolutely great, that I could get a bit of Vegas in a year I wasn’t able travel. It’s absolutely not cheap, to send the package to Germany. And FedEx is not a good delivery option here. But that’s a problem of FedEx. The scents are absolutely like I know them. I will 100% order again.
By Knut A.
Response from Aroma Retail· Nov 18, 2020
Thank you for leaving a review everyone can learn from! We know delivery internationally is horrible right now, but we are glad we can provide you with Las Vegas memories!
Ok, So first let me say, I was very reluctant to purchase this. It's almost like buying something that states "the new car smell" and and then you buy it and it smells nothing like new.... So I was reluctant of this product too. But let me tell you, first of all, When I went to the Luxor casino in Las Vegas, I really wanted to package up the smell of my room; so after I got home, I googled the smell. I read all kind of reviews and purchased all kinds of "that's not it fragrances. I even bought expensive Yankee candles...you name it and I wasted my money trying to perfect the smell. So when I came across this, I said, Self...you might as well try it. So I ordered the diffuser and the oil. Well, let me tell you...THAT'S IT! THAT's THE SMELL!!!!!!! It smells just like my wonderful memories of my favorite hotel in Las Vegas minus the smoke. Not only did my purchase arrive on time, but I have 0 complaints. I also have large indoor dogs. I have them professionally groomed, plus they are house broken and there are not enough plug-ins in the world to mask the odor of large dogs (CHOW CHOWS). Well, this works wonders. A little goes a long way. I spent hundred of dollars over several years on plug-ins, NOW, my whole house... "NOT JUST THE ROOM IT'S PLUGGED IN, BUT THE WHOLE HOUSE SMELLS WONDERFUL! Now if they can just master the machine where the oil isn't so spill prone they would get 10 stars! I am a chronic complainer(well, not really chronic) But I am a chronic complainer; I do not half step when it comes to a bad products or terrible delivery service. This product gets 5 stars for performance and 5 stars for delivery.
By Karen G.
Response from Aroma Retail· Nov 18, 2020
Karen, thank you SO much for this detailed review! We are so happy you have found us and that we can provide you with a piece of Las Vegas during these tough times!! Thank you for your support and business!! :-))
Pleasant phone staff. Customer service always ready to help - no matter what the problem. ( I'm not good at programming machines & they talked me thru it and made it simple). Wonderful fragrances.
By Guitar W.
Response from Aroma Retail· Nov 17, 2020
We are here for help no matter what! We want you to love your machine, thank you for letting us help you set it up and for your support!
Fast delivery and Jim always responds right away when I have a question or concern.
By MGM
Response from Aroma Retail· Nov 17, 2020
Thank you for leaving such a nice review! We are thankful for your support :-)
