Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
517 reviews
ArkadiumSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Arkadium (arkadium.com) has 517 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
517 approved reviews, newest moderated first
I had a problem, I contacted Arkadium, and they provided me a fix and all was well
By Chuck O.
Response from Arkadium· Jul 29, 2025
Thanks so much for sharing, Chuck! 😊 We're glad we could sort things out and get you back to playing. If you ever run into anything again, we're just a message away!
They were quick to reply and genuinely interested in my comment.
By Sharon Kohlruss N.
Response from Arkadium· Jul 29, 2025
Thank you, Sharon! 💬 We're so glad you felt heard and supported. Our team always aims to respond quickly and with care—your feedback means a lot to us!
Arkadium has always been responsive when I’ve run into a problem playing one of their games. I’ve had health problems during the time of this last issue, so I haven’t been able to be fully invested in the process of helping them find a bug. I don’t know how much it exists anymore because I haven’t been able to play as often, but I’ve found that, unlike a lot of providers of services, the people at Arkadium respond promptly and stay with an issue until they’ve got it resolved. That’s fantastic.
By Marilyn
Response from Arkadium· Jul 27, 2025
Hi Marlyn! Thank you for your thoughtful message! We're really sorry to hear you've been having health issues and hope you're feeling better soon. 💙 We're grateful for your trust and kind words—our team is always here to help, no matter what. Take care, and we hope the games bring you some joy and comfort!
Everything is working wonderfully well now!!! Even faster than before as well! Thank your IT/support for such a quick response and resolution within 24 hrs!! I must give praise to your team! Other game sites do not communicate at all nor do they respond as timely as you did! I am so pleased to be able to play the Arkadium games, so challenging and are very fun!! I have played the games for quite awhile and never had a problem before, so Kudos to your team!!
By SHERRY
Response from Arkadium· Jul 26, 2025
Hi Sherry! 🌟 Thank you so much for your kind words — we’ve shared your praise with our Support and IT teams, and it truly made their day! We’re so glad everything is running smoothly again and that you're enjoying our games. Your loyalty means the world to us! 💙 Happy playing!
Great and positive reaction to my query. Very impressed.
By Jane C.
Response from Arkadium· Jul 26, 2025
Jane, thank you so much for the kind feedback! We're really glad we could help and that you had a positive experience. Don’t hesitate to reach out again anytime! 😊 – The Arkadium Team
I'm retired, I spend plenty of time playing games on Arkadium. I really like their wordle-equivalent Hurdle. I also like the scrabble game and a few others. Occasionally, I've had problems with the site and their customer support has been very helpful and responsive. It is inexpensive to subscribe for no ads and well worth it.
By Fran
Response from Arkadium· Jul 24, 2025
Hi Fran, Thanks so much for your kind words! We're happy to hear you're enjoying Hurdle and our other word games — especially as part of your daily routine. It's great to know our support team has been helpful when needed. We truly appreciate your support as a subscriber! 💙 – The Arkadium Team
Arkadium support staff is fast, efficient and gets the job done. Best responses I have ever gotten from a game app. Love them
By Mary P. R.
Response from Arkadium· Jul 24, 2025
Hi Mary! Thanks so much for your kind words! 💙 We're happy to hear our support team made a great impression. We'll keep working hard to make sure you always feel supported and enjoy your time with our games! 🎮👍
As a Wordle addict, I was thrilled to find the Hurdle game brought to you by Arkadium. Recently though I was having a problem accessing the game through their website. I sent a message to the developer, totally expecting to be ignored which has been my experience with other developers. However I received a fantastic and quick response and by discussing what I was experiencing and what I was doing, they gave me a quick fix and then followed up a day or two later saying that they had made changes that fixed the original problem. Great customer service does exist!
By Emskware
Response from Arkadium· Jul 24, 2025
Hi Emskware! Thank you for the wonderful feedback! We're so glad you discovered Hurdle and reached out when something wasn't working right. Our team is always here to help, and it’s great to hear the fix worked and improved your experience. You're why we do what we do! 💙🧩
