Great games
I play the jigsaw, word search and crossword games daily. I would like to see newer puzzles for the jigsaw game.
By Sassy
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
517 reviews
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Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Arkadium (arkadium.com) has 517 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 52 reviews with 4 stars · Clear filters
I play the jigsaw, word search and crossword games daily. I would like to see newer puzzles for the jigsaw game.
By Sassy
I play Sudoku only. I do two puzzles a day, one Medium and one Hard. Several times this year the program failed to load. The steps preceding loading all looked the same as usual and functioned properly. The final screen was distorted in various ways. I asked for help and some directions were given but I am not a geek and didn't want to try to perform those directions. In all cases, I missed a couple of days of puzzles then, all of a sudden, the program worked again.
By Ken
Response from Arkadium· Sep 3, 2026
Hello Ken! 🔢 Thank you for sharing your experience with Sudoku. We are sorry to hear that the screen distortion and loading issues caused you to miss a couple of days. We understand that technical instructions can sometimes feel overwhelming. If this happens again, please reach out directly to our support team - [email protected] - so we can assist you in the easiest way possible! 💡😊
Arkadium Games Website Crossword puzzle works well on my desktop. When I thought I had a problem (turned out to be my computer) Arkadium support was prompt and helpful.
By Richard
Response from Arkadium· Sep 3, 2026
Hi Richard, Thank you so much for the 4-star review and for sharing your experience! We are delighted to hear that you are enjoying our Crossword puzzles on desktop, and we’re glad our support team was able to assist you promptly. Your feedback means a lot to us! If you ever need help with anything else, please feel free to reach out to us anytime at [email protected]. Happy puzzling!
Good array of free online games. Support is quick, polite, friendly and efficient. They've resolved my issue within 48 hours.
By Miss Fiona S.
Response from Arkadium· Feb 20, 2026
Hi Miss Fiona Smithers 😊 We’re so glad you’re enjoying our selection of games! Thank you for highlighting our quick and friendly support team. 🌟 We’re always happy to help!
The support offered at Arkadium is second to none. The team go above and beyond in order to attempt to resolve any issues.
By Ms B.
Response from Arkadium· Jan 6, 2026
Hi Ms Bradshaw 🌟 Thank you for your lovely review! It means a lot to hear that you found our support team helpful and dedicated. We always aim to go the extra mile to assist our players 😊 Thanks again for your support, and we’re always here if you need us!
They were helpful and humourous at the same time.
By John R.
Response from Arkadium· Dec 16, 2025
Hi John, Thank you for the great feedback! We’re glad our team could be both helpful and bring a bit of humor to the experience. We really appreciate you taking the time to share this. — The Arkadium Team
Arkadium has two ways to play: either paid or “free”. Free means you watch ads periodically. There is a large diversity of game types: word games, card games, puzzle games, jigsaws,etc. You can chat with other players, or just play. Some games you can play against bots. When you run into a problem with the site, your question is answered within 24 hours by non-snooty people who actually help you. I highly recommend recommend Arkadium.
By Julie
Response from Arkadium· Jun 16, 2025
Hi Jilie! Thank you so much for the kind and thoughtful review! 😊 We're glad you enjoy the variety of games and appreciate the options we offer. Our support team works hard to be helpful and friendly, so it means a lot to hear your feedback. Thanks for recommending us — happy gaming! 🎮🧩🃏
When playing as free online games I could overlook the glitches. As a paying concern NO. Frequently have to log back in oft times unsuccessfully. Update: Have had Arkadium respond favorably and seems much improved.
By jerri
Response from Arkadium· May 18, 2025
Hey there! Thanks for letting us know. We’re digging into those login hiccups right now—no one should have to keep signing back in, especially our paid players. Hang tight while we patch things up, and feel free to drop us any extra details at [email protected].