Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
517 reviews
ArkadiumSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Arkadium (arkadium.com) has 517 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
517 approved reviews, newest moderated first
Solved the problem- crossword not loading.
By Hugh
Response from Arkadium· Mar 18, 2026
Hi Hugh 😊 Thank you for sharing your experience! We’re happy to hear the issue with the crossword was resolved. If you ever run into anything else, we’re always here to help. Enjoy your puzzles! 🧹💙
The staff is amazing! Always ready to help plus they follow up to see if the problem has been resolved. Wish all support staff in other businesses were as eager and competent!
By Jan
Response from Arkadium· Mar 18, 2026
Hi Jan 😊 Thank you for the wonderful feedback! We’re delighted to hear that our team made such a positive impression. Your kind words truly mean a lot to us — we’ll be sure to share them with the team 💙
Had a problem with a puzzle and they got right on it and corrected in a day. They were awesome
By Connie T.
Response from Arkadium· Mar 18, 2026
Hi Connie 😊 Thank you for your review! We’re so glad the issue was resolved quickly and that you had a great experience with our team. We appreciate your support and hope you continue enjoying our games 💙
I've enjoyed a number of different games from Arkadium through the AARP app. All have been fun and challenging. Recently, one of the games didn't want to load, so I reached out to their support group and got the expected "Thank you for your comment. We'll get back to you within 48 hours". I received a follow-up just a couple of hours later saying that they were looking into it. Then another saying they had determined the issue and repaired the problem!
By Jerry K.
Response from Arkadium· Mar 18, 2026
Hi Jerry 😊 Thank you for the detailed and thoughtful review! We’re delighted to hear you enjoy our games and that our support team was able to resolve the issue quickly. Providing timely updates and solutions is very important to us, and we’re glad we could meet your expectations. Happy gaming! 🎮💙
Help was fast. I explained the games weren't working and I was told they would being looking into the problem and contact me when problem was resolved. They did contact me when problem wad fixed and also checked back to make sure everything was working. Excellent service!
By Karen M.
Response from Arkadium· Mar 10, 2026
Hi Karen, Thank you so much for your wonderful review! 😊 We're really glad to hear our team was able to resolve the issue quickly and keep you informed along the way. Providing prompt updates and making sure everything is working properly is very important to us. If you ever need assistance again, we're always happy to help. Thanks again for your kind words and for playing our games! 🎮 Best regards, Arkadium Team
I RECEIVED A PROMPT AND COURTEOUS RESPONSE FROM TECH SUPPORT; ALONG WITH A FOLLOWUP AFTER THE REPAIRS WERE MADE. JUST GREAT PROFFESSIONAL SERVICE!
By Joyce
Response from Arkadium· Mar 10, 2026
Hi Joyce, Thank you for the fantastic review! 😊 We're delighted to hear that our tech support team was able to assist you quickly and follow up once everything was fixed. Providing prompt, courteous service is exactly what we strive for, and it's wonderful to know that your experience reflected that. We truly appreciate your support! 🎮 Best regards, Arkadium Team
Very quick and pleasant response to my problem. It was solved in a day without any hassle. I really appreciate the communication from them letting me know how the process was going.
By Rae
Response from Arkadium· Mar 10, 2026
Hi Rae, Thank you for sharing your experience! 😊 We're very happy to hear that your issue was resolved quickly and that our team kept you informed throughout the process. Clear communication and fast problem-solving are priorities for us, so it's great to know we met your expectations. Thanks again for your kind feedback and for playing with us! 🎮 Best regards, Arkadium Team
The team addressed the problem right away and kept me informed. The problem was fixed in a reasonable amount of time and they let me know. They even asked me to double check that it was fixed! I couldn't ask for more.
By Patricia F.
Response from Arkadium· Mar 10, 2026
Hi Patricia, Thank you so much for the lovely review! 😊 We're glad our team was able to address the issue quickly and keep you updated throughout the process. It means a lot to hear that the experience met your expectations. We'll always do our best to provide helpful and responsive support. Thanks again for your support and for playing our games! 🎮 Best regards, Arkadium Team
