Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
117 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arcticgamers is listed under Computers & Phones.
Arcticgamers (arcticgamers.com) has 117 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
117 approved reviews, newest moderated first
Ordered on June 15th, instantly cancelled because of the shipping time and us moving abroad. Got an email saying it was cancelled and the money would be refunded 72 hours later. A week later I emailed them and they said they couldnt refund because it was sent out. Contacted BBB and they said the business is out of business so I reported to the BBB the scam they are running. Wish I would have done my research beforehand
By Frustrated C.
I’m not one to write reviews, but this is legit a scam. They refuse to give refunds. I ordered controller months ago and they still have not gave me any tracking information or any explanation why I can’t receive a refund after 3 months of waiting.
By Darius J.
SCAM. Avoid at all costs. Waited months for controllers, when they turned up they were both broken and Arctic refused to take them back. Luckily my bank managed to get me a refund. DO NOT BUY! AVOID AT ALL COSTS.
By DimmestStream9
100% scam.. waiting 4 months for a controller..
By Will S.
Scammers :) It has been 3 months, still havent received the purchase. And it says that only half of my purchase was event sent. It has been 3 MONTHS and they dont even ship yet. Wrote them multiple times, they always send me template answers. Some of them are not even related to the question. In short, if you buy from them You will have a bad time. Dont buy from this site.
By Customer
I ordered a controller for my boyfriend way back in April. It is now june 20th and I still don’t have the package. 1 day after purchasing, i requested a refund but was denied because “it had been shipped already”. Do not buy with them. Its a fuggiin SCAM!
By mad
I placed my order on 31/03/2020. It is now almost three months and I still have not received my purchase, while their website claims that the maximum waiting period for an order is 31 days. I paid $9.99 for “premium” tracking, yet I am unable to understand anything because it is in another language! All I am able to make out is that the most recent update was 15/04/2020 which is well over two months ago. This is absolutely unacceptable. I have requested a refund and their customer service who don’t seem to speak English have refused to offer me one. They are also unable to provide an explanation as to why my order has not arrived.
By Cameron Y.
I just got mine today. Took like 3 months tho. Controller looks great, i haven't used it yet tho.
By Brian S.
