Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
130 reviews
Arc HomeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arc Home LLC is a full-service lender and servicer founded in 2015. We are owned by AG Mortgage Investment Trust, a publicly traded REIT, and other funds under management of Angelo Gordon, a privately-held investment advisor with approximately $43B of assets under management.Arc’s mission is to provide our customers with a comprehensive array of mortgage solutions with an emphasis on specialty products. The customer experience is our first priority. We will delight our customers by empowering and training knowledgeable, helpful and friendly team members while providing an efficient process and competitive pricing.We are a nationwide lender and conduct business under the names Arc Home LLC, Arc Home Loans LLC and WEI Mortgage. We are a member of the Mortgage Bankers Association and an approved seller/servicer for Fannie Mae and Freddie Mac and an approved issuer/servicer for Ginnie Mae.Arc Home LLC is an Equal Housing Opportunity Lender.Company NMLS #81386For a full list of our licenses, please follow this link.
Arc Home (archomellc.com) has 130 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
130 approved reviews, newest moderated first
Thanks for your help in getting a better loan at a lower rate and payment.
By customer
Response from Arc Home· Aug 5, 2021
Thank you so much for your kind words. Please let us know if there's anything else you need and we thank you for choosing Arc Home! Thank you, Arc Home
The experience was easy and quick. No issues
By customer
Response from Arc Home· Aug 2, 2021
Hi, Thank you so much for your review. Please let us know if you need anything else! Thank you, Arc Home
I understand that certain steps have to be taken when getting a home loan. However,if you are a current customer with no late payments ever in history of loan, and your refinance will lower your payments nearly 1/3, seems that a few things should not be required. Sure; check that credit rating is still high and no lawsuits for delinquent payments are on file. Once you see that bank statements show the same income sources, why do you continue to need documents? Same house same borrowers lower payments. Simple logic...make rules that are not one size fits all. They pay on time now: what are the odds they will continue the auto payments on a lower rate??? Probably 100%....
By Stephen
Response from Arc Home· Aug 2, 2021
Hi Stephen, Thank you so much for your review. Please let us know if you need anything else! Thank you, Arc Home
Great to work with. Always returned calls and emails quickly. Made the process easy.
By Gail N.
Response from Arc Home· Aug 2, 2021
Hi GAil, Thank you so much for taking the time to leave us a review. Please let us know if you need anything else! Thank you, Arc Home
Such a wonderful team to work with. Everyone has been so helpful, especially Stefanie and Linda. I would highly recommend them to family and friends.
By Diana
Response from Arc Home· Aug 2, 2021
Hi Diana, Thank you so much for your wonderful review. Please let us know if you need anything else! Thank you, Arc Home
Very fast, timely communication. Experienced and professional staff.
By Brad G.
Response from Arc Home· Aug 2, 2021
Hi Brad, We are so delighted to hear everything went quickly. Thank you so much for your review. Please let us know if you need anything else! Thank you, Arc Home
Prompt, easy to deal with, adaptable to individual differences re underwriters issues.
By customer
Response from Arc Home· Aug 2, 2021
Hi, Thank you so much for your review. Please let us know if you need anything else! Thank you, Arc Home
JUST KEEP UP THE GOOD WORK THANKS
By WINSTON S.
Response from Arc Home· Aug 2, 2021
Hi Winston, Thank you so much for your encouraging review. Please let us know if you need anything else! Thank you, Arc Home
