Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,354 reviews
Arabella hairSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Arabella hair (arabellahair.com) has 1,354 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,354 approved reviews, newest moderated first
It's my second time ordering form arabellahair.com and I must tell you they are the best. Excellent customer service. My hair was delivered before the expected time. I am so in love with the colour and texture of my hair. I will definitely order more hair.
By Tee
It's just beautiful, I placed my order March 30 I received April 05, the quality is superb, real hair, it's a dinguerie 😍 I love too I live in France so I recommend
By atou MAVIVANA N.
The customer service is the best I’ve ever dealt with and the hair is beautiful. It’s very soft and hold curls better than I’ve ever seen. Will be shopping again
By Jeriyah W.
Hair was nice , really soft . Lace was full and thin , knots were tiny and it was pre plucked 🥰
By itzchloee B.
Very quick shipping! 613 wig was very full and no large knots 😍🥰
By Taylor B.
Super fast shipping. My order was packaged well and included a few freebies. The unit is of great quality, no shedding, the knots bleached so good, and the wig fits just right. Will definitely be ordering again soon.
By Althia S.
Hair quality is great . No smell nice and soft . Can’t wait to install
By GoodGirl
I ordered this wig last week Monday, it came today. I ordered it as a 32 inch body wave wig with 180% density. The wig that I received is 24 inches with maximum 150% density. I don’t know if they just gave me the wrong hair, or if this company is falsely advertising. Update I posted a review to their site but they deleted it.Update I submitted a dispute through paypal with photos showing that they sent me the wrong hair, and the responded saying that the hair is 32in when I provided a photo with the hair laid out with measuring tape showing 24 inches. They also just offered me a partial refund of $30… the wig (with my coupon) was $382.19. Update, the wig has a bald spots, it is also synthetic hair. It’s soft like real hair, but from the lighting, you can tell that it’s synthetic. In response to Arabella hair, I have already shown the photos on PayPal measuring from the top of the way to the bottom, it is 24 inches. Even after shaping I should still receive the 30 inch week that I have paid for. You have also not sent me an email. Update: PayPal reviewed the case, and they just refunded me. If you do decide to purchase from his company, USE PAYPAL. So you can get your money back once this company scams you.
By Kylieanne C.
Response from Arabella hair· Apr 7, 2023
Hi Kylieanne Curry, Thank you for your feedback. We're sincerely sorry for this unhappy shopping experience. Firstly, Normally the length showed online is the original length of the hair, but not the length after shaping. And if you believe it is shorter than the actual length, please kindly try to measure it from the top to the tip after pulling it straight. Then you will see its actual length. In the next place, we reply to every email within 24 hours. And we do have chat service on our official website. If you have encountered problems when using our wig, we would suggest you can use the chat service to contact us or send email to us for help. We are always willing to help and solve the problem for you. In order to solve the problems quickly and smoothly, we have sent you an email. Please kindly check so that we can know more details and help you solve the problems out. Looking forward to hearing from you.
