Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,354 reviews
Arabella hairSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Arabella hair (arabellahair.com) has 1,354 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
1,354 approved reviews, newest moderated first
This is my second time ordering and once again they came through. The deliver was seemless and I LOOOOOVVVVEEEEE THE HAIR!!!! It was nice and full, no smell. The curls were beautiful 😍. I can’t wait for install 🤪 Definitely will be ordering again.
By Zzzzzzz
This hair is absolutely beautiful!! And shipping was GREAT, it came within 4 days. Can’t wait to wear for my birthday!
By Odessa K.
I’ve ordered 2 colored wigs from this company and they both started shedding really bad within 1 week. It looks and feels like a synthetic wig. The quality of the hair is horrible and each time I attempt to write a negative review on their website it mysteriously disappears.
By Nikki M.
Response from Arabella hair· Apr 13, 2023
Hi Nikki Mosley, Thank you for your feedback. We're sincerely sorry for this unhappy shopping experience. Firstly, our all hair are 100% human ahir. Regarding the problem you mentioned, they could be caused by various reasons. Please kindly send us pictures or videos or any details of the wig, and this would be helpful to verify and solve the problems. Meanwhile, we will also report the issue to the relevant department for improvement. In the next place, we reply to every email within 24 hours. And we do have chat service on our official website. If you have encountered problems when using our wig, we would suggest you can use the chat service to contact us or send email to us for help. We are always willing to help and solve the problem for you. In order to solve the problems quickly and smoothly, we have sent you an email. Please kindly check so that we can know more details and help you solve the problems out. Looking forward to hearing from you.
my experience with arabella was wonderful! my hair came super fast and looked exactly as it was pictured. i’ve definitely found my new favorite hair company and i will continue to shop with arabella for my hair needs! <3
By Kurstin
The hair I purchased is great! Minimal shedding, no smell, and soft texture. Can’t wait to purchase more!
By Symone
Really really fast shipping, amazing deals, and great quality.
By Daniel
I was thinking of ordering from your company, but before ordering from any company, I checked their reviews and you have too many negative reviews, so I recommend any female who wants to order a wig not to order from your company because you have too many problems Jessie’s wigs Don’t have any negative reviews a company that has more than three negative reviews is a negative company and cheat people out of their money. Most likely this company is from China and China cheats people out of their money don’t order from this company. America read the reviews it tells you what this company is truly about And most reviews from China are FAKE!!!!!
By Gianna Helm L.
Response from Arabella hair· Apr 13, 2023
Hi Gianna Helm Louis, Thank you for your feedback. We're sincerely sorry for this unhappy shopping experience. Firstly, we are Arabella hair not Jessie wig In the next place, we reply to every email within 24 hours. And we do have chat service on our official website. If you have encountered problems when using our wig, we would suggest you can use the chat service to contact us or send email to us for help. We are always willing to help and solve the problem for you. In order to solve the problems quickly and smoothly, we have sent you an email. Please kindly check so that we can know more details and help you solve the problems out. Looking forward to hearing from you.
So…I am getting really nervous right now. I placed my order on last Saturday. (4/1/23) I thought I checked my reviews, I liked the quality and everything. I sent an email on Tuesday to them asking for a tracking number or something to find out what the deal was with my wig. It clearly said process orders “24 -48 hours.” I still didn’t get anything. Then they responded and asked me when I wanted the wig. I told them on Friday or Saturday. Every since then…NO ANSWER. I have called, I have emailed and no one has responded to me! I am really anxious because this is my first wig purchase online and its going horribly. I mean I was so optimistic and now…I am here spending $178 with no information from this company about my order or where it is, or when its coming! I am pregnant and I don’t need this added stress to my life!
By Samantha J.
Response from Arabella hair· Apr 13, 2023
Hi Samantha Jennings, Thank you for your feedback. We're sincerely sorry for this unhappy shopping experience. Firstly, Could you please tell me your order number and then i will check it for you In the next place, we reply to every email within 24 hours. And we do have chat service on our official website. If you have encountered problems when using our wig, we would suggest you can use the chat service to contact us or send email to us for help. We are always willing to help and solve the problem for you. In order to solve the problems quickly and smoothly, we have sent you an email. Please kindly check so that we can know more details and help you solve the problems out. Looking forward to hearing from you.
