AqaraReviews of aqara.com

Super fast and friendly service. The response is specific to your situation and the tone is friendly and helpful.

Great support team.

Daisy was helpful when replacing my broken doorbell. Kudos to their CS team!

Prompt replies to my issues with a full understanding of then problem - few steps to try and diagnose and when it didn’t a replacement was organised - big thanks to Hedy for all their help

They were truly amazing from start to end. Just the steps they took to ensure I was doing things right (and of course I missed something but they helped be catch it!).

Quick response. Determined to find and fix the problem.

I had a great experience with the people I dealt with. They were always prompt in responding to my correspondence and tried to address my problem as soon as possible. They were also happy to explain the actions I needed to take to help them resolve the issue which I really appreciated. Finally, they were incredibly patient as it took me a bit longer to respond to their requests for more information.

Easy to deal with Isabel, your customer service rep. She requested some information that I had no problem to provide and once she got the information, my issues were quickly resolved to my entire satisfaction.