April CornellReviews of aprilcornell.com

The clothing is high quality as well, made to last. I also noticed that their return policies and shipping policies are posted very clearly, with notes at checkout. Now, I can only speak of my experience. I have purchased high quality clothing, and I have also returned things that don't fit or that I just didn't like (some of which were attic sale items, so only available for store credit). While it did take them a long time to process the refunds (and store credit), I found them to be very responsive and reasonable via email. I even lost my receipt and order form once during a return and returned nearly a month after the return window because I'd misplaced the package in my home. I emailed them the truth and asked if they'd still take it and they were very sweet about making an exception. I have also found that they aren't as great at answering the phone, but it seems like they are very willing to get back to me via email and were more than reasonable on two occasions (I've had 4 orders with multiple items, 2 returns processed). I really don't begrudge them in communication delays since they do get to you eventually (I don't think we should feel entitled to instant service from places that aren't mega corps like Amazon!), nor do I begrudge them their policies, which are reasonable for a company their size and very clearly posted all over the site.

I bought some summer clothes that I got a lot of compliments on, so I ordered some items from the fall collection but I ordered the wrong size and had to return them. My emails were answered promptly and a refund was received. No problems.

Me too! Very disappointed at the attitude of the company. Great image but it falls very short. I kept emailing the company from the UK to ask if they could gift wrap with a message to my family who live in the US and after several emails they eventually replied they could not help. I wonder who owns such a dreadful company? Very disappointing.

I wish I had read all of the reviews before making my purchase. I ordered a corduroy dress. The write up indicated it had long sleeves, which it did not. I promptly returned it. After two weeks I contacted them as I had not received my refund. I was told that due to many returns it takes approximately 3 weeks to process the return. It is now over 1 month. This is very poor customer service and I will not be ordering again from this company.

Nothing went wrong because I read the reviews BEFORE you got my money. Sorry to learn that you cheated and disappointed all of these good people wio gave you their money and their trust. It will catch up to you. It did today.

I have been waiting for a refund for over a month. The product I received was not the colors that was shown in the online picture. I had to pay shipment costs to return and it was their problem for almost false advertising. I’m a senior and need my refund. I hope Customer Service reads this and I hope potential buyers don’t waste their money

I have had the same experience with customer service not calling me back--waiting 2 months still. I called this morning, left another msg & emailed. Nothing again. Finding damage in my clothes, no responses. I was referring people to the store near my work. I will cease to do that and share my story need be.

I ordered a gift for my sister. Afterward it occurred to me that I should call customer service to ensure the price wouldn't be included on any invoice included with the order. Called customer service twice ... only option was to leave my name, phone number and order #. with promise of a call back. Didn't get a call back, so I called their store in Vermont directly. Then got an email today that gift would be shipped in one to two weeks! Sent a reply expressing surprise and consternation. Then I went online and read the dreadful reviews. I sent a second email asking that my order be cancelled. This will be my first and last attempt to purchase from April Cornell. (Disappointing because my sister likes their products.) It appears April Cornell is not equipped to handle online orders despite reports that such orders represent 1/3 of their sales.