April CornellReviews of aprilcornell.com

I bought some boots - they were lovely, but didn’t fit. I sent them back AT MY OWN EXPENSE, and have never received an acknowledgement OR my money. WHERE IS MY REFUND????

Received dress, looked great, wore once, washed according to care label. Went to wear it again and noticed multiple seams were ripped! Extremely poor quality dress for a high price. Contacted customer service, was told it was “outside the window” to look into quality issues. Offered me a 20% discount on next purchase-laughable. There definitely won’t be a next purchase!

I returned an item for a refund . Tracking shows that they received the item on Aug.17. According to the company refunds are issued within 5 to 10 business days. It is now Sept. 21, more than a month later, still no sign of my refund. I have contacted them 4 times and they keep putting me off with apologies and the assurance that my refund will be processed shortly. Calling customer service is a joke. There is no option to hold for an agent, you are just told to leave a message and your call will be returned, which mine never was. I have been an April Cornell customer for many years, but this will be the last time I make a purchase from this company. I'm wondering if customers finally just give up on getting customer service from this company any more.

They cheated me out of more than 80.00. I bought the same dress twice. Forgot I had ordered the first one. Both came and I sent the first one back. Got my money back, then sent the other one. They said I had already returned it. I could not provide the ups number so they would not give me back my money. I feel that they had to know I returned two dresses. They would not have come back on the same day. They were terrible material anyway. I will never buy from this company again!

I have been a customer of April Cornell for decades and have always been happy with the quality of their tableware…until now. I ordered 2 tablecloths recently. They arrived today and I was frankly shocked with the very real change. The two tablecloths were both described as “100%cotton” but this is not like any cotton I have ever seen! I can literally see through the fabric…it is rough and feels very much like polyester….such poor quality that I will return them, and sadly, this will be my very last purchase from April Cornell. A once-great company now just a cheap imitation of its former self.

On May 4th I ordered four blouses from the clothing store called April Cornell ($394.00) and when given a choice to make about shipping method, the kind and the speed, I chose to pay for UPS delivery to my home, for which the charge was an extra twenty-six dollars and thirty-five cents, bringing the total amount charged on my Visa card on May 4th to $420.35. I provided the specifics of my physical home address for the UPS delivery, and UPS deliveries are made here all the time. Because April Cornell requires it, I also filled in an extra section wanting the specifics of my billing address, which is different from my home. My billing address is a post office box in a different city. For whatever reason I am unable to understand, April Cornell decided to take the money I was charged for UPS service delivery, yet send my package via postal mail. This means that the address label they created for my expensive order was incorrect and undeliverable. This is their error. I live in a small town where the mail is not delivered to our homes. My mailing/billing address is entirely different, a post office box in another nearby city. When the post office received a box that they could not deliver, they returned it to the sender. I never got my blouses; they were returned to the company, April Cornell. So much for paying for UPS delivery! I called April Cornell early this morning and waited on hold for a long time hoping to speak to a service rep and finally left a voice mail asking for their help. I explained the problem and asked if they would please fix the error and I also asked that they please return my call. I spoke my phone number into the message. From my point of view, it was a $420.35 order bouncing around in some sort of limbo. No one called. This company did not help me in any way. I sent April Cornell an email repeating all this, including my order number and the fact that no one did me the courtesy of helping me get what I paid for -- 4 blouses and swift UPS delivery service. This incorrect address label was their mistake, not mine, and it seems to be a bad business practice to advertise and charge for an expensive UPS delivery fee but override my choice and send via postal mail. In their complete silence, there is no way for me to know if they are understaffed, poorly trained, disreputable or simply feckless about shipping costs, but I do know that they undermine their own credibility by complete absence of customer service and by sending my order to the wrong address. I have no other choice but to request prompt refund. I can't recommend this company to anyone.

NO CUSTOMER SERVICE purchased item needed help exchanging, I emailed and called customer service repeatedly for a month until my time limit for return had expired. No one ever returned my voice mail message nor responded to my email requests for help. I will never buy from this company again

My order took nearly 2 weeks to arrive and never had an actual “tracking number” with the delivery company. When I emailed customer service, there was no response. I ordered 3 pieces. None were a good fit. One jumpsuit ordered in size xs, was huge on me. When I held it up it looks like a size large from other stores. You have to pay for shipping initially (regardless of the amount of money your order is) and then you have to pay for return shipping. I tried to call in to their customer service about the return, they don’t answer and say they are receiving higher than normal calls. Left a message they wasn’t returned.