Apria Healthcare Group Inc.Reviews of apriadirect.com

I may come back to reduce the stars, but the issue I have is that you simply cannot determine when you will receive the item ordered. A week after ordering my CPAP tubing, the FedEx tracking number still shows it is waiting to receive the package. Calling Apria, you simply get the Philippines, and all they can do is apologize and parrot back everything you have already told them. No value at all, a complete waste of time, and frustrating. Expectation is for shipping to be done within 1-2 business days after ordering. The bar is set low.

Update: I received a call-back from Apria, and they were able to resolve the ongoing issue of me being charged for a product not received. The person I spoke to was extremely professional and polite, very different from my previous experience. It felt like I was talking to a different company. I am happy that my issue was resolved. I'm not happy it took so long, and I can't truly recommend this company because I have lost faith in Apria. When I move back, I will look for another company to do business with. They run their customer service abroad and are truly awful. I had informed them that I was no longer going to be insured with the insurance I had, since I would be leaving the state, and to cancel my autopay. I left, and my old landlord told me I still get bills after I left, but he said I never received any packages. The customer service never responded, but instead billed me for a greater amount. Will report them to the BBB and the State Attorney General. Be careful with this company; there are plenty of other companies that still use US-based customer service, and never sign up for autopay.