AppliancedirectReviews of appliancedirect.com

We are trying to buy 2 fridge freezer with 1 door reversal, even paid for express delivery in 3 working days. Now it looks like it will be at least 6 weeks for delivery and we keep getting conflicting information. I think we are on our 6 unsuccessful call with their customer service.

Absolute waste of time and money! Do not buy from them. We bought a cooker and two months later, it still does not work and they haven’t managed to collect and refund. Avoid at all costs!

During the hot weather 12/08/22 I ordered an electricQ slimline ECQ Evaporative Air Conditioner over the telephone. It was classed as refurbished so asked what that meant ...I was told it was new but the box was broken but nothing wrong Grade A1 I paid £79.98 ..total paid £89.97 with rapid delivery. My first concerns were that to make payment I would receive an email with details how to make the payment and I would receive a reply to say payment had been excepted. As I’m of an older generation I was very nervous, but made the payment and waited...and waited ..and waited. Approx 4 hours pasted and was anxious that my money was safe, so I rang them again to be told the the phone lines are now closed, so tried again and was told they were busy , hung on for 1/2 hour, then hung up. Tried again later, by now I was very concerned about my money, also the cost of phone calls as it’s not a cheap number, this time told they were busy , but if I press 1 they would call me back, as I was 4th in line ..I thought OK. And waited and wait no call came. So called again and got into another queue but waited, eventually I was answered, told the employee about my concerns and had not received an email authorising my payment, he looked as said he’d just sent it and it appeared. I complained vigorously. I received a return call later that evening after I’d sorted it all on my own. On receiving my air cooler it had NO instructions at all, I have emailed them for instructions but as to today 17/08/22 have not heard a word. I would not order from this company again. I understand trust pilot have given then a 4 star rating, can I trust Trust Pilot ????

Never ever use this company. For refurbished read broken or dirty smelly fridge freezer. Customer service tell you whatever you want to hear and make promises they don't keep. Then you have to chase to get refund. Dreadful experience. I posted a positive review too quickly only to discover agent had not done what said they would. Usually use ao.com... who are great.

Do yourself a favour and do not buy anything from this company. I bought a dishwasher and paid for installation. 1) Dishwasher arrived without the required fittings for installing as an integrated unit 2) The installation team said they could not install it as they were not 'plumbers' - luckily I had a handyman around and he fitted it in 5 minutes 3) The integrated door was poorly fitted and has fallen off. I am in the process of resolving this which isn't easy as: a) Each email is answer by a different person (AI bot?) b) Waiting times for calling are 20 mins+ (I am currently waiting for 16.07 mins) c) I was informed that a team would arrive today and an email informing me of the 2 hour window would be sent yesterday evening. d) No email, hence the 16.07 (16.46 now) wait on customer services I'm losing the will to live! Holy cow. How can a company be so awful and still function. I can only summise that they have a business model which allows for pissing people off on mass. A low cost base etc which then makes me wonder about the actual products... Up to you, but you could be entering a whole world of pain here. Stop before it's too late.

worst ever experience buying online ! If I could rate a big fat zero I would

Purchased a Bosch Cooker Hood from Appliances direct for our first flat as old one was faulty. Delivery was quick enough, however when electrician went to fit the new cooker hood, it was faulty and did not work (all electric source was checked and found to be good) I then contacted Applinaces direct to arrange a return & refund however after stating they had arranged a collection via DPD, i checked with DPD and the tracking number provided was totally false. After several arranged pick ups, not once has DPD been to collect, reason i believe is because Appliances Direct never actually organised this. I am now left with a faulty cooker hood and £120 out of pocket. They are the worst company i have ever had dealings with and is nothing short of criminal the outift they are running here. I couldnt stress enough NEVER to buy anything from this company, unless you really like kitchen appliances that are used as big metal ornemants.

dont buy from them - bought an oven - damaged in transit - same item on website was put up 100£ ( still cheaper than others ) , they wanted me to pay to get rrplacement - literally same one - spent hors on phone being cut off etc... will never ever buy again - save yourself the pain dont bother