AppliancedirectReviews of appliancedirect.com

booking was easy,next day delivery. communication was excellent,would use again.

So far rubbish experiance i purchased a tv less than 20 days ago so well under the 30 day return period for a fault i was told they need to deal with a 3rd party first before they could move forward nope thats wromg trading standarda are going to have a field day with this one im entitled to a full refund within 30 days if my product developes issues of any kind my tv has a line of dead pixels and also kicks itself of the old wifi all the time so ive asked for my money back yet i habe to wait for a third party company my contract was taken up with appliance direct not the 3rd party so there trying to bend the rules to suit them so we will see what trading standards has to say and if im not given my money back today i will contact my bank to contact yours to fight for the money back could even be a court procedure if they carry on.with the 3rd party rubbish the tvs got issues serious ones im entiyled to my money back yet companys like this try to claw at every penny by cliaming they need to speak to a 3rd part nope you dont at all thats rubbish will update whats gone on soon for now stay well away update coming within hours simon rhodes

Don’t usually leave a negative review The cooker hood I ordered was delivered on time ready for the kitchen to be fitted. Because the kitchen fitter was not a qualified electrician and we required a new socket to install it we employed a local company to come and complete the installation. This did delay opening the appliance in fairness so we were outside the 14 day return policy. The electrician pointed out that on opening the box he discovered that the small catch that holds the glass front closed had snapped in 2. While I rang appliance direct he carried on and fitted the appliance stating that if we can’t get the part it was easy to take down and pack for return. Customer service inform me I can’t get a replacement catch and because we allowed or to be fitted they won’t replace. Absolute Brick wall with an offer of £20 which I declined, New kitchen with a cooker hood that can’t be closed . Will never deal with them again.

I ordered a built in microwave from them , from 30 December they keep delaying saying new stock coming after 3 days then 1 week then after 1 month they said they did not receive new stock , I stayed at home when delivery was promised to arrive but never arrived until 31 January I have been told that refund has been processed to my account without compensation . Completed waste of time , avoid at any cost , terrible !

Rang their number with a query and was kept waiting. Total call time was 27 minutes, with query unresolved. Call was charged at £1 per minute!

Ordered a brand new range cooker from the website with next day delivery available. Received a call from one of the sales team asking for my old oven to be disconnected from the mains gas and electricity. Which i had arranged to have done the morning of delivery at a cost to me. Delivery day arrowxl never delivered my oven saying they had attempted to but nobody was home. This is a complete lie as I was at home all day. According to the tracking info they never made it anywhere near my property. Obviously I contacted the absolute useless customer service to find out what was going on only to be told they will not delivery my oven until the following week. This now means I have no way of cooking for a whole week for my two young children. Unacceptable in my eyes. New delivery date comes 4th Dec and yet again my new oven is not delivered. Yet again I spent 35mins on the phone trying to get a solution to this problem. Typically no one has a solution as it's a call centre overseas. They will not refund my money nor will they not give me a date for my oven to be delivered. This company has now stolen my money for a product they promised to deliver. Fraud springs to mind. And I still have no means of cooking for my young kids. Still waiting for replies from emails I've sent to the headofcustomerservices. Delivery postcode if anyone is interested in resolving this problem before I take legal action. Nn128ld.

Order 5556383. And 55669100 Not the best experience with this company Paid for a fridge. Oven. Hob to be fitted. Took a day off work for delivery. Waited til 4pm then rang up. Got told matter of factly your delivery was cancelled because the oven wasn't available even tho i paid. After a frustrating 20mins on hold he told me to replace the oven for same price then have to rebook a delivery and time off work for a new delivery next day I asked will i definitely get my delivery Tomorrow as i dont want to miss work and was told yes definitely no problem. Next day got a text sorry there's an issue with despatch on your order and delivery been rescheduled . . AGAIN waiting in most of the day i rang up and asked was the engineer on way and told yes. Waited til 4pm rang AGAIN and informed he wasn't booked for me today. Another contradiction and phantom delivery. a simple email or call would of be nice to let you know They simply just tell you a date and chuck a time in to get you off the phone. no transcripts of chats to prove what you been told then when you ring up you all you get is "i apologise or "am so sorry in a robot like way .... . I Lost a lot of work just for a simple order.No offer of compensation or a gesture for loosing my days work as am self employed single dad i need to work. totally stressful and frustrating from the minute i paid my order. 4 weeks and still waiting for new hob to be fitted. Not Happy. Be warry.

Poor customer service. Item in stock, cancelled on the day for delivery, cancelled, cancelled.. chasing up chasing up etc expect 35min per call to get through… never again it was stressful..