AppFolio Property ManagerReviews of appfolio.com

This software has made my property management life so much easier. Customer Support is top notch. They're always making improvements to the system as well. My only gripe is you have to pay extra for mobile version of the website and premium leads. Overall, I do love it.

The property management services offered by Appfolio are pretty good. They definitely have thought through a lot of the day to day tasks and have created a decent product to help manage properties. However, there is a big disconnect between the customer service and help received during your first 60 days with the system, and the continuing support and communication after going through the implementation process. In the fast paced field of property management you can't always wait 3 days to get a response through email about issues that you are having, and then once you get a response it often doesn't answer the problem and instead you get passed to a different department who then also takes a long time to get back to you with a sub-par solution to the problem. It was also disappointing not being able to do a trial run of the product before signing up. They give you access to a practice site after you sign up so you can play around with the different functions and get familiar with the system so that you don't make any big mistakes once you get all of your units input into the system, however, giving access to a practice site before signing up would give people a better idea of the functions that can be performed and the reports that can be created so that we know exactly what we would be getting. Don't get me wrong, the software does have a lot of very useful features but it isn't the most user friendly interface that I've worked with in a property management software. Lastly, while they do offer an open forum for suggestions and ways to improve the system, in my time with Appfolio I noticed that they are slow to provide the features suggested (including ones that have a lot of votes) and are very restrictive with certain customize-able aspects of the software. One of the biggest issues that we faced was with the online lease template. Although it seems that you can customize the lease to fit the template that you currently use, it doesn't allow for complete customization or for you to add all the necessary fields to make the online lease template feature useful. It is limited to simple fields that you can enter such as rent, start and end dates, and unit address, but doesn't allow for you to add other necessary fields such as parking stall number, termination fees, or other fees that are currently part of your lease agreement. It also doesn't allow for you to add customize-able addenda or a field for concessions. Needless to say, our company was looking forward to the ease of the online lease agreement but it failed miserably to meet our needs and we couldn't use it. Overall, if you don't mind that it can be a little tricky to use at first, and that when you need help you might not get it right away, Appfolio might be a good fit for you. Definitely do your research and compare with other services before signing up.

We keep up-to-date with our reports from the top 3 Reporting agencies. Appfolio reported information that was outdated and should not have been included in what they sent to a prospective landlord. 2 evictions & 1 judement that were dismissed/terminated without predjudice! This has caused us to lose housing that we were supposed to move into this summer! Even 1 of the management companies that filed and quickly dismissed an eviction notice in 2014 took us back as tenants without hesitation the following year! Appfolio even discloses on their reports the following statement: "This report does not guarantee the accuracy or truthfulness of the information as to the subject of the investigation, but only that it is accurately copied from public records, and information generated as a result of identity theft, including evidence of criminal activity, may be inaccurately associated with the consumer who is the subject of the report." How fair is that???

Great company. Great service. Great Software!

After (6) months of reviewing competing software, we opted to go with AppFolio. We could not have been more pleased with our decision. The user friendly environment they created helps us to work efficiently and effectively. The flexibility of the AppFolio has allowed us to tailor the system to meet our needs as well as those of our tenant and owners. The customer service is outstanding when having an issue. Their team is also always forward thinking to improve and keep us ahead of the competition.

Great customer service! The software is designed perfectly to help simplify and streamline our business. We have tried other property management softwares, this is my favorite above all!

Every supoprt request I have submit, is answered very quickly, Grant is great to work with.

We decided to cancel our contract even before our scheduled “live” date because of issues with the software. The Appfolio software does not meet the needs of our company. Many features of the software emphasized by Appfolio’s marketing staff are non-existent or exaggerated. I was assured by Appfolio sales staff that ‘all’ of the reports were customizable. However, most of the reports don’t permit alteration of any kind. The “Customize” tab on the Reports’ page doesn’t do anything. Under the Help topics, Customize Reports, the “View How to Run, Customize & Save Reports“ was a dead link and didn’t do anything. Help is not helpful at all. Something as simple as creating a custom tenant statement is impossible to do. If you can’t use the boilerplate tenant statement, you’re out of luck. Appfolio’s reporting function is very limited and does not provide elementary features. I tried to construct some simple tenant letters, without much success. The software’s letter creator isn’t very good. Appfolio sales staff mentioned at the outset that ACH payments to Owners could not presently be handled the same way that we were doing now (seamlessly with our current software) but that there was a work-around. Specifically, I was told that Appfolio would provide ACH data to my local bank and it would be set up. I’ve since been told that the work-around involves separately subscribing to ACH services through our local bank, and I’ve learned our bank will impose an additional cost to us of a minimum $40.00 per month plus transaction fees. (I’ve since been told by another local Appfolio subscriber that Appfolio has told them since January 2015 that ACH owner payment was imminent. It’s now December 2015 and it’s not yet available). I was told by their sales staff that there would be no problem loading our PDF residential lease into the online leasing system. That is not true, as our lease document has check box fields and other fields that are not compatible. You can only paste text into the lease creator. While I won’t say that Appfolio sales staff blatantly lied or crossed the line into fraud, I do believe that the product was purposely oversold and that features of the software were grossly exaggerated. Unfortunately, no time is provided to try out or work with the Appfolio product without signing a contract and paying the fees in advance. After spending the first two weeks trying to work with the product I found that it has far fewer features than our current software, and will not only fail to be a time-saver it will actually require more time for selected tasks. I feel fortunate that I discovered these shortcomings quickly. I don’t have weeks or months to try to reconcile issues that may or may not be solved. I am willing to absorb the $400.00 implementation fee and the numerous hours of my time completing the spreadsheets and move on amicably. Since we canceled prior to our ‘live’ date, I believe a refund of the annual fee of $2,160.00 paid in advance is extremely fair & reasonable. Unfortunately, Appfolio disagrees, and has advised me they will not refund the advance fee. So we’re out $2,160.00 for software we can’t use.