Aon Affinity Travel PracticeReviews of aontravelclaim.com

AON travel insurance was worth its weight in gold as they reimbursed us for our damaged luggage when the cruise line ignored our claim.

AON travel was responsive and thorough in responding to our request for service after an event that had us medically leave our cruise in Key West. They were precise in request for documentation and responsive to any of our requests for updates. it was a better experience that i expected.

The website was difficult to use and specifically the limit on file size made it impossible for me to submit the required documents. Had my tour provider )Tauck) not intervened and submitted my documents directly to their internal contact at AON, I could NEVER have completed the process.

For medical reasons we found it necessary to cancel our cruise several weeks before embarkation. We had purchased the insurance and our refund was prompt and with no hassle. Health permitting, we'll be back on Avalon!

Actually I only talked to one live AON rep during the refund process and he was very pleasant, caring, and eager to help. He gave the information I needed to complete the refund process. He was very helpful. I was pleased with the amount of the refund and felt that it was accurate.

My wife had a bad fall and was treated by the ships doctor. Once our regular insurance paid its portion, Aon paid the balance promptly.

Very easy application process and prompt resolution of claim. Could not be more satisfied.

It really helps to be able to talk to real people when you have questions about filing the claim. It took a few weeks due to delays on my end. My airline took a while res ponding. I was given options for submitting my information which was so helpful. I am a non-tech person so I found a way to get it done with the help given. Once it was approved, the payment was fast. Good service, nice people, good instructions.