Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
599 reviews
Aon Affinity Travel PracticeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Aon is in the Business of Better DecisionsWe shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.Linked In: https://www.linkedin.com/company/aon-affinity-travelFollow us on Twitter @AonTravel: http://bit.ly/2gbFZ5DVisit our Travel Blog: https://www.aon.com/travel_blog/default.jspCareers: https://aon.io/traveljobs
Aon Affinity Travel Practice (aontravelclaim.com) has 599 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
599 approved reviews, newest moderated first
It was a very stressful time for us. We were so thankful for Aon! The refund process much easier than we expected. While we hope to never have to cancel a big trip again, we will absolutely get travel insurance through Aon for peace of mind.
By jolene
Response from Aon Affinity Travel Practice· Dec 3, 2025
Thank you for the kind words Jolene!
Our recent claim was handled very efficiently. We were advised on what was needed, submitted the requirements and those were reviewed in a timely manner. We received our check within 10 days of submitting the claim!
By Nancy B.
Response from Aon Affinity Travel Practice· Dec 3, 2025
Thanks Nancy!
I was able to file the claim easily. I followed the instructions, turned in the Doctors form and the claim was approved and the refund was deposited back into our account very quickly.
By Theresa A.
Response from Aon Affinity Travel Practice· Dec 3, 2025
Wonderful to hear Theresa. Thank you for sharing.
Easy to use claim forms on line
By Debra Ptacek S.
Response from Aon Affinity Travel Practice· Dec 3, 2025
Thank you Debra.
Good trip insurance service. The insurance service was prompt and minimum of distractions. Well done Aon.
By Tim T.
Response from Aon Affinity Travel Practice· Nov 7, 2025
Thank you Tim.
My claim was approved 2 days after submital and I had my refund one week later. Process was user friendly. I was very happy with the service.
By Brenda B.
Response from Aon Affinity Travel Practice· Nov 7, 2025
We are thrilled you were happy with the claims process. Thanks Brenda.
The process to get a claim put in was relatively easy. Yes, I had to get all the paperwork together but once I submitted it, I was paid very quickly. Thank you for a great experience with trip insurance.
By denise E.
Response from Aon Affinity Travel Practice· Nov 7, 2025
Thank you Denise.
They responded immediately to my request for information on how to submit a claim. The information I received about the documents needed to submit a claim was clear. Once I submitted the claim my request was approved very quickly. I was impressed with the efficiency of the process.
By Barbara E.
Response from Aon Affinity Travel Practice· Nov 7, 2025
Thanks for sharing your experience Barbara.
