Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
46 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here at ANZZI, we offer world-class craftsmanship in the production of a diverse array of home hardware and fixtures. ANZZI is committed to the highest standards of artisan design evidenced by our products’ lifelong durability. We create a diverse array of products that represent a myriad of styles, shapes, and sizes. We’ve crafted our products with the highest-quality materials, knowing that every piece must live up to our reputation for design excellence. Simply, anything less is unworthy to be stamped with the ANZZI brand. ANZZI specializes in creating high-end luxury kitchen and bath faucets, shower systems, and bathtubs that could easily be described as works of art. We offer one of a kind collections created by some of the most respected designers in the industry.
Anzzi (anzzi.com) has 46 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
46 approved reviews, newest moderated first
Box received from Home Depot with secondary tape. Is it a return or poor packaging. Never again. Stick with kohler.
By Mike
Response from Anzzi· Sep 29, 2026
If you experienced any issues, please give us a call at 1-844-442-6994 from 9AM - 6PM EST. We’re here to help and would be happy to make things right. Thank you for choosing ANZZI!
The toilet broke and I have sent 72+ emails to customer support with no resolution. If I never buy something from Anzzi again it would be too soon.
By Grant H.
Response from Anzzi· Sep 29, 2026
If you experienced any issues, please give us a call at 1-844-442-6994 from 9AM - 6PM EST. We’re here to help and would be happy to make things right. Thank you for choosing ANZZI!
I received my order within 2 weeks. Box was slightly damaged but the contents were fine. We ordered the black faucet with instant heat. We realized we wanted the brushed nickel instead. I called to exchange 3 weeks ago. They have refused to allow an exchange now they asked for photos of box and items which I sent 2 weeks ago and still no response. Buyer beware of poor customer service. Btw if they take back the item there is a 20% restocking fee plus shipping which will total close to 200.00.
By Brian K.
Response from Anzzi· Sep 29, 2026
If you experienced any issues, please give us a call at 1-844-442-6994 from 9AM - 6PM EST. We’re here to help and would be happy to make things right. Thank you for choosing ANZZI!
Shower panel was delivered by Fed ex. The box was not intact. It was secured very poorly with secondary tape During installation the contractor had to improvise to make the all parts fit properly The order was for new item. Obviously we received an item that was probably returned. Disappointed
By ravindra K.
Response from Anzzi· Sep 29, 2026
If you experienced any issues, please give us a call at 1-844-442-6994 from 9AM - 6PM EST. We’re here to help and would be happy to make things right. Thank you for choosing ANZZI!
Their BBB rating is F and I couldn't agree more. I ordered a $950 tub directly from their website. My contractor kept the foam ring around the top to protect it until it was installed 23 days after delivery. When it was removed a crack was discovered along the top. My contractor thinks it is a manufacturing defect since it appears to be along a seam. The company said they will not replace it. We needed to let them know of any damage within 5 days of delivery. I did not know that. I did not see that when I ordered it or in the return section of their website. I have a brand new cracked tub. A terrible decision to purchase from them. I wasted $950
By Jlk
Response from Anzzi· Sep 29, 2026
If you experienced any issues, please give us a call at 1-844-442-6994 from 9AM - 6PM EST. We’re here to help and would be happy to make things right. Thank you for choosing ANZZI!
Terrible Customer Service forget it . They don’t honor their own warranty! Unbelievable
By Peter G.
Response from Anzzi· Sep 29, 2026
If you experienced any issues, please give us a call at 1-844-442-6994 from 9AM - 6PM EST. We’re here to help and would be happy to make things right. Thank you for choosing ANZZI!
I purchased a sink and I love it.
By Vicki L D.
Don't buy an exhaust fan. not great engineering and rattled from the start. Had to remove the cover to the fan to stop. Fan look torked ...I reached out to customer service regarding my displeasure-cause what can you do when the fan is already up? No response. Not even "I'm sorry you didn't have a good experience."
By Deanna T.
Response from Anzzi· Sep 29, 2026
If you experienced any issues, please give us a call at 1-844-442-6994 from 9AM - 6PM EST. We’re here to help and would be happy to make things right. Thank you for choosing ANZZI!
