Very Disrespectful Company. (Problem Rectified)
Kickstarted a few products from them. While their titanium products were as described, the quality of their tritium vial brightness vary wildly. When tried to get a replacement for mine that is barely glowing, I was met with extreme rudeness and condescending attitude. Compared a photo of my vial to the same style on their website showing that mine was not even half as bright as the example, they replied with "My God, how is this still not bright enough for you". All I was looking for was confirmation that my product was not defective as it did not look anything close to photos of other reviews or their own product images. Very unprofessional company and would not have done business with them if I had known. Update: After I stopped responding to the company as a $8 tritium vial just is not worth the headache, the company then proceeded to email me again hours later with two emails: "No more explanations. Please just return the product according to the instructions on our website. If you insist on saying it’s different, what can we possibly do? Same product, same brightness, yet you keep claiming yours “isn’t bright enough.” There’s nothing left for us to explain. I feel insulted and I don’t want to keep communicating about this. Dear “God-like” customer, you are truly amazing! You’ve left a deep impression on me. You’re incredible! Thanks." and this gem: " I am prepared to swear before God that the product you received is the same as the one shown on our website. Whoever chooses to lie about that will have to answer for it before God, not me. Please do not defame any of our products. You are, of course, free to post whatever reviews you want on the internet, but that does not turn false statements into truth. Throughout our email exchange you kept asking us to compare the brightness of the large tritium vials and never once mentioned any problem with the small vial. Yet in your public review you suddenly claim that the small vial is “barely glowing.” Did you ever send us a single photo of the small vial’s brightness for us to review? You did not. That is your idea of “being honest.” Because of this, we are choosing to step away and not do any further business with you. I do not want my products to be judged by inaccurate and unfair statements, and I will not accept having my integrity insulted in this way" Neither of which I responded to. I was very respectful in all of my replies trying to get clarification as to why my photos did not look like what was on their website, I only once even called them out to their first rude email, which mind you was the first email back to me. Update: Owner of the company reached out to apologize personally for the customer service representative. After some additional constructive and respectful conversations, I realize that the tritium in the product picture and what tritium looks like in real life will very considerably, and that the product I received is functional and normal. I consider this situation resolved and hope for the best to the company going forward with who they hire to manage their customer service.
By Branden W.