Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
212 reviews
AnswerFirstSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AnswerFirst is a 24/7 live answering service and inbound call center. We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
AnswerFirst (answerfirst.com) has 212 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
212 approved reviews, newest moderated first
Easy to work with. Very friendly
By Laurie
Response from AnswerFirst· May 4, 2023
Hi Laurie, thank you for taking the time to leave us this great review. We are happy to know that your experience has been a good one. We look forward to continuing to provide you with excellent service. We appreciate our partnership!
Best customer service experience! Thank you team!
By Ali E.
Response from AnswerFirst· Apr 15, 2023
HI Ali, thank you for this great review! We are thrilled that know that the service you are receiving is excellent. That's exactly what we hope for when partnering with our clients. Be assured, we will continue to provide you with the best customer service possible. We sincerely appreciate our partnership!
They do great job of taking care of us!
By Randy B.
Response from AnswerFirst· Apr 14, 2023
Hi Randy, thank you so much for taking the time to leave us this great review. We are pleased to know that the service you are receiving is excellent. We will continue to work hard to keep taking care of you guys. We sincerely appreciate our partnership!
Initial set up was never accomplished
By Kirk P.
Response from AnswerFirst· Apr 10, 2023
Hi Kirk, thank you for this review. I apologize, there seems to be some confusion as to why the account customization was not completed. You signed up for services on February 24. Your basic account was established and you were sent communication about your forwarding number and a link to schedule a customization call with your White Glove concierge. You had not scheduled a call with her, so on February 27, she emailed you and again, did not get a response. She called and emailed you on March 3. She did get a response from you that said "please see website for our services." She reviewed your website and sent you a sample script. She did not get a response, so on March 7, she called you, received no answer and followed up with an email. She did not get a response. On March 9, she called again, received no response and then sent you an email indicating she was pulling your account from the customization queue as she had not been able to reach you and when you were ready, to please reach out to her. Unfortunately, we cannot build a script for your account with your input. We will have a member of management reach out to you today to discuss further. We apologize for the confusion and hope that we can resolve this for you.
For approximately two months we have been using AnswerFirst to streamline our "on call" service. They have done a wonderful job helping us implement a process in how we respond to our after hours calls. They provide us with all the necessary information so that we can triage our calls, as well as, reduce our response time. This allows our employees to execute the job with precision and to better serve our customers. I also like the daily emailed reports. They are detailed, which helps me keep track of the information about each call. AnswerFirst just needs to keep doing what they do. They are a great asset to have on your side.
By Jerod W.
Response from AnswerFirst· Apr 10, 2023
Hi Jerod, thank you very much for taking time out of your day to leave us this great review! We are thrilled to hear that we have been an excellent partner for you and your organization. This is exactly what we hope to be when we partner with our clients. We will work very hard to continue to provide you with the excellent service you have received so far. We sincerely appreciate our partnership!
Always a quick response from Answer 1st. Very appreciated.
By Sheridan
Response from AnswerFirst· Apr 10, 2023
Good morning, thank you for taking the time to leave us this great review. We are very pleased to know that we are providing you with excellent service. We will work hard to continue you with this level of service. We appreciate your partnership!
Really great service.
By Ryan S.
Response from AnswerFirst· Apr 10, 2023
Hi Ryan, thank you for taking the time to leave us this great review! We are happy to know that the service you are receiving is excellent. We will work hard to continue to provide you with great service. We appreciate your partnership!
Responsive, and able to take my ideas and turn turn them into actionable processes and procedures.
By Ndeto M.
Response from AnswerFirst· Apr 4, 2023
Hi Ndeto, thank you for taking the time to leave us this great review. We are happy to learn that your experiences with AnswerFirst have been excellent. We are glad to know that we are able to assist with processes and procedures. We will strive to make sure that we continue to provide you with the services that you have grown accustomed to. We sincerely appreciate our partnership!
