Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
212 reviews
AnswerFirstSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AnswerFirst is a 24/7 live answering service and inbound call center. We provide answering services and contact center solutions to thousands of businesses around the globe. Our Customer Service Professionals are experienced customer service experts that provide first-class customer service experiences to our clients' customers.We offer the best pricing in the industry. No contracts or long-term commitment required. Pay-as-you-go and only for what you use. No overage fees or complex plans and no additional charges for nights and weekends.
AnswerFirst (answerfirst.com) has 212 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
212 approved reviews, newest moderated first
You did what you said you were going to do.
By Kevin C.
Response from AnswerFirst· Jul 16, 2024
Thanks for your review, Kevin! We believe in being honest and transparent in all our interactions, and we're committed to delivering on our promises. We look forward to continuing to serve you!
This has been one of my best decisions for my business. I used to miss so many calls but that is no longer a problem. The staff who answer the phone are very professional and never delay my messages!!
By Shawlawn Freeman H.
Response from AnswerFirst· Jul 16, 2024
We appreciate your review, Shawlawn! We're happy to hear our services have made a positive impact on you and your business, and that our team has met your expectations! Thanks for choosing AnswerFirst, we look forward to continuing to serve you!
Had a few issues at first with not setting up my guidelines correctly, but once that was worked out, AnswerFirst is GREAT!!
By Wendi B.
Response from AnswerFirst· Jul 15, 2024
Hi Wendi! We apologize for the inconvenience with your initial setup, and we appreciate your patience and understanding as we resolved these issues. Thank you for being an AnswerFirst client! We look forward to continuing to serve you!
Responsive, nice, courteous customer service, very easy transition, so far so good!
By Bill M.
Response from AnswerFirst· Jul 9, 2024
Thank you for the positive feedback, Bill! And, thank you for your business!
Setting up the account went smoothly and our onboarding specialist, Allison Hanzlick, was very responsive and helpful... great experience all around getting started.
By Shelly C.
Response from AnswerFirst· Jul 9, 2024
Hi Shelly! We're happy to hear that onboarding went smoothly and that Allison was able to assist you as needed! We appreciate the positive feedback and thank you for choosing AnswerFirst!
Easy to understand, always available for questions, always fixes any issue I have & most of all they make sure you're happy with their work.
By Hannah G.
Response from AnswerFirst· Jul 9, 2024
Hi Hannah, thank you for the positive feedback! We are grateful for your partnership!
So far so good. No complaints from customers about incompetent operators and all information I'm receiving is accurate.
By Ultimate Tree S.
Response from AnswerFirst· Jul 9, 2024
Thanks for your review, Bernie! We're glad to hear everything is going smoothly and we look forward to continuing to serve you! Thanks for being an AnswerFirst client!
My first time using a answering services and Answer First made the process very easy! If you are reading this, I would recommend Answer First
By Shannon H.
Response from AnswerFirst· Jun 25, 2024
Thanks for your review, Shannon! Ensuring a smooth and seamless experience for our clients is our top priority, and we're delighted to have earned your trust! We look forward to continuing to serve you and thank you for choosing AnswerFirst!
