Anna Maria VacationsReviews of annamaria.com

We stayed in the Beach Bliss, what a mess. This company is charging a lot more than they did before all the craziness with covid, and doing a terrible job actually maintaining the properties. The general manager (Anita), should definitely not be in a manager role. She lacks professionalism, tact, and customer service. The unit we stayed at had many flaws. Starting with the cleaning company not doing a great job(AMV housekeeping department.) The fans were all dirty and full of dust, the side table by the couch was splattered with dried coffee, as was the dining lamp shade. The AC vent was disgusting, the closet walls were literally black and filled with dust, the floors felt sandy and as if they hadn't been cleaned in months. The couch had a big yellow stain on it (gah), and the closet doors broken. There are no lights on the outside of the property, so at night going up and down the stairs is extremely hazardous(my daughter actually fell a couple steps down due to lack of light). Three days in- the AC unit broke! It did not get fixed until Friday morning. Yes the maintenance crew came out and set up a portable AC unit- which did nothing for the coolness of the unit during the day(and I notified them about that). We called to speak to a manager/supervisor on Thursday, because all the problems accumulated warranted a call to complain, after-all we aren't staying here for free, or cheap either. We called in 3 different times because no one returned our call. At no prevail, when we got home, I ended up sending them an email to resolve some of the issues we had while there. What happened was that the roof of the AC closet collapsed and all the summer hot air from the attic was flowing into the unit! The AC being broken put a big damper to our stay, because we had maintenance crews and AC company trying to fix the issue, and yes we were told that we didn't have to stay, but who is going to leave all your valuables in the unit with strangers coming in and out. (valuables that we couldn't take with us out and about obviously. And there is no safe or anything to secure them) Out of all that- the worst part was the emails between me and the "general manager". I was told that there was nothing they cant reimburse or offer anything because we didn't call the first day we were there. (BTW we drove about 6 hours to arrive- who wants to leave all their things in the place you just arrived to for them to come and make you wait even longer to clean the way that it was supposed to be clean from the beginning.) She then offered the explanation that before we arrived, there was a realtor showing the property. (which I believe is a lie because I looked it up on the marketplace- -and it shows as off the market. Either way the dirtiness of the unit had nothing to do with a realtor showing it- I'm sure they didn't plant dust on the fans and dried coffee on place!) This "GM" had an excuse and justification for EVERYTHING! That is not how you conduct business! Even if there is no reimbursement to offer- you apologize and reassure that the problems will be handled. No- not her- she berated , belittled, insulted, and basically called me a liar. I took pictures of EVERYTHING, because we vacation at AMI every year, and never have had this problem, until now with this company! When I explained to her about the AC, she basically called me a liar and told me there was no roof collapse. (I sent her the pictures). She then proceeded to tell me that if it happened at my house- it wouldn't of been dealt with this fast. WHAT?!? I advised her that I was going to leave negative reviews to save other families their hard earned money and not have to deal with this terrible customer service- These are her exact words: "It's a shame that people today think threatening to leave bad reviews will get them what they want. That has no bearing on our business decisions." This company should be ashamed that this is how this person is conducting business- and I hope that the owner reads this and trains her properly, or replaces her.

STAY AWAY!! Corona Virus kept us in home quarantine. Anna Maia Vacations would not reschedule our rental as they said they were open. Profit over people. Keep that in mind if you rent.

STAY AWAY! I wish I could give a Zero. We booked the same large 14 person home as years past for our upcoming Spring Break trip for March 21-28, 2020. We have been carefully watching the news regarding shut-down of the island due to the novel COVID-19 Outbreak. The US State Department has issued a world wide level 4 - Do not travel advisory- due to the outbreak. The White House has issued guidelines from March 16-31, 2020 to avoid gatherings more than 10 people in public or at homes and to avoid discretionary travel of any kind. The State of Florida, the city of Anna Maria, and the county of Manatee is under a State of Emergency. Restaurants and beaches are closed and the grocery stores have limited supplies. Our towns have issued a city wide lock down where we can not leave our homes except to get food or medicine. We physically can not use the home due to a situation out of our and their control. Many other rental companies on the island have made public announcements they will issue full refunds for anyone traveling. Anna Maria Vacations is NOT willing to offer any refund for our reservation of over $7000. We asked to move our funds to another date in 2021 or for a full or partial refund. They will not accommodate or talk through any option. Please DO NOT rent from this company. They are NOT socially responsible nor do they care about the safety of others. They have been incredibly rude, unaccommodating and unwilling to do the right thing for their customers during this historic State of Emergency in our country.

Every year we rent a property on the beautiful island of Anna Maria. Usually staying for four weeks. This year we booked through Anna Maria Vacations.com We asked the agent when we booked and paid for the rental one year in advance to let us know if there was any building work near by before we arrived. Needless to say they didn't and low and behold when we checked in we had not one but three major building projects under way either side of the property. We had radios blaring out, nail guns banging constantly, cherry pickers and bulldozers beeping and honking as the moved around and the constant followup cement trucks and tradesmen arriving and departing. We asked to move but where told the agent had no other similar properties but offered a 20% refund of our rental fee. In hindsight what we should have insisted on was a full refund so we could book with someone else. Regardless We then tried to book another property for next year but wanted to get what they usual offer as advance discount on their Black Friday deal. There response was we would have to wait until the the offer was released in a few months time. Needless to say we have found the perfect property at the perfect price with another agent and will be going back to the island for five weeks in 2020. All through our dealings with Anna Maria Vacations they adopted an off hand and somewhat arrogant approach to dealing with us. Its a shame they have lost our business due to their poor customer service. Fortunately there are many other good and much better rental agents on the island from which to choose.