Andreas OrianoReviews of andreasoriano.com

I ordered a dress from Andreas Oriano because the website and photographs made the dress appear to be much higher quality than what I actually received. Unfortunately, the dress was poorly made, the stitching and overall construction were unacceptable, and the item did not live up to the appearance or quality represented on the website. One of the tags was also missing, which created an additional issue when I tried to return it. What made the experience even worse was dealing with customer service and trying to understand the return process. What is presented as a straightforward return policy became a frustrating back-and-forth, with the burden being placed on me as the customer. I am extremely disappointed—not only with the quality of the dress, but with how the situation was handled after I received an item that I felt was not reasonably represented online. I would strongly recommend that anyone considering ordering from Andreas Oriano read the return policy very carefully and research independent customer reviews before purchasing. I wish I had done that first.

My dress looks NOTHING like the dress that I tried to order online. I went to return the dress because it has to match what the rest of the bridal party is wearing in terms of color and they said I have to return the shipping cost to China. they did offer a replacement of any dress online free to me, but that’s super annoying because the dress that they sent me is the crapiest quality ever and looks nothing like the photos.

8/25/25, I ordered a dress from Andreas Oriano and checked out. Promotional advertisement stated. “get % off this order. I clicked the button and Andreas Oriano added another of the same dress, and for the same price; 1st deception; deceptive promotional tactics. Andreas Oriano website states you can cancel order if you cancel before order is processed. Second deception; I tried to cancel within less than an hour of ordering; website would not allow me to cancel. I emailed customer support and they failed to respond so the order was processed. When they did respond they stated they would correct the issue once I received the order and contacted them. Third deception, I received the order and the dresses received did not resemble the picture shown; the quality of the dress was subpar, see though, cheap materials, no tags, no sizing attached. I tried on one of the dresses, I ordered utilizing their fit size chart; the dress was approximately four sizes too big for me; fourth deception: sizing. Andreas Oriano website states returns/ refunds are easy; fifth deception. I contacted Andreas Oriano via email for return instructions. I was asked to take pictures of the dresses; include in my email to their response and they would decide if the dresses were returnable; which I did. Sixth deception; I was I had three options. Keep the ill fitting, subpar, see through dresses and receive a 15% refund of $25.12 of a $167.48 order; of which one charge was added to my order through their deceptive promotion. Second option, return to China which may cost me $40/$50 dollars and they will determine if I receive my refund. Third option; choose other merchandise from their subpar collections. My only liable option is to return the items and hope I receive a refund. BUYER BEWARE! Please, please, please DO NOT purchase from Andreas Oriano. Their clothing is subpar quality you could probably make yourself. Their promotional tactics are deceptive; their cancellation policy doesn’t exis; their return/refund policies are not easy; and if you return you still may not get your refund. PLEASE use reputable, well known, trustworthy, that have brick and mortar stores so use can be assured of received prompt, fair return/refund options. I’m probably out of $167.48 , please don’t make the misfortune mistake I made.

I wish I had never ordered from this website. Their website gave me the impression that their dresses were made in New York, so I was shocked when I tried to return my order and was given a return address in China. Before ordering, I read their website and return policy multiple times to make sure I wasn’t missing anything. I could not find anything clearly stating that customers have to pay for return shipping all the way to China. Now they’re telling me I’m responsible for that cost. Had I known this beforehand, I would never have ordered. Their policy also says all tags must be attached for a return, but one of the three dresses I received arrived WITHOUT a tag. Now it’s basically their word against mine, even though that’s exactly how I received it. The whole experience feels very misleading. Between making it seem like the dresses are made in New York, requiring an international return to China at my expense, and sending me a dress without the tag they require for returns, I would not order from this company again. Please be aware before purchasing.

I would like to leave a zero star for this company. I ordered a dress that did not fit and was not as described at all. I reached out to return the item and was told I would have to pay $40-$50 to return it. Also, I was asked to take a photo with me in it the first time and then the second time it said not to do that. It claims it is a company from NY but you have to ship returns to China. Do yourself a favor and find another company to buy from.

I am severely disappointed with this company in the lack of customer service. I ordered a blue dress online in an XS. Address arrived, and it was three times the size. The quality was not the same as shown on the model nor the sizing chart. When I requested to do an exchange, it took five days for the customer service agent to get back to me and when I asked to return it, they refuse to give me a return label asking me to pay. When I took it to FedEx I was unable to because of documentation issues because the dress was being shipped to China. When I followed back up with the customer service rep, they were unable to help me and just only offered me 15% back on my return. This was a huge headache and a shopping experience. Nobody should have to go through. Numerous emails back-and-forth for weeks.