AncestryReviews of ancestory.com

Absolute scam. Delays, call backs, no information, absolutely disgustingly hopeless and falsely advertised even for priority processing

I sent my DNA sample early January 2026, Ancestry show they booked it in on 21st January. Since then they have done nothing. On their website last entry is a further three weeks ago they show analysing. A complete scam and waste of 40 pounds. My advice don't throw money away on these people !

Always with the up sale. Constant emails wanting to sale a new feature.

SCAMMERS. Terrible service and customer support. They charge you $25 for cancelling and don't help out when you wanna get a refund for only using free trial.

Mailed in my DNA and never got the results, they kept trying to get me to buy other services Do not trust these people

I have submitted my sample a few months ago because I read their policies where they clearly state you can request the destruction of your sample after the analysis is done. Here we are a few months later and they still haven’t honored my request. Think twice or more before you make a decision. They state one thing and do another. I wonder now what conditions they respect and which ones not. Just don’t trust all they state on their website.

I joined Ancestry to find my real birth parents, I actually found my father quite quickly, however, for me there is a major failing that they are obviously aware of: you can leave a message for other members and they put a red dot against your messages link - problem is that if people do not login to their accounts they will never see the message. How difficult can it be for a company the size of Ancestry to automatically send anemail message to alert a member that they have a new message? In my case there are 2 members who could hold the key to me finding my birth mother, but if they do not login into their accounts they will never know and I cannot progress any further - so back to not knowing!

A scam really. I paid for the highest package & all I got was the percentages of my DNA, with a story about the countries my ancestors are from which I could have just Googled for free, Then they try to charge extra if you want to know more, not good.