Excellent customer service!
Excellent customer service! I had an issue with my order, and the Anact team found my order, fixed it, and shipped it out on time even during the crazy holiday rush!
By TC
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
96 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sustainable towels better for all people and the planet.
anact.com (anact.com) has 96 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
96 approved reviews, newest moderated first
Excellent customer service! I had an issue with my order, and the Anact team found my order, fixed it, and shipped it out on time even during the crazy holiday rush!
By TC
All was better than anticipated, easy ordering, quick shipping. I'm an older single man, so laundry instructions would be good. The amount of lint was unexpected. I'm very happy with the product, keep up the good work. John Sweely
By John S.
What is not to love about this company! Anact is making a positive difference with sustainable towels that ultimately protects our environment. Customer service is quick and responsive!
By WILLIAM
Have not received it yet. Was due few days ago. Reserving judgment.
By Robin M.
Response from anact.com· Dec 16, 2020
Hi Robin, We're so sorry to hear about this! Once we drop off orders to the shipment carrier we no longer have any control over the process. It looks like your order is still in transit, which unfortunately is common during this time of the year. We will follow-up on the order first thing tomorrow morning and get in touch with you on the status. Thank you for your patience. All the best, Brianna
Hey there - let me explain my 4 star rating. I spent 20 years in the clothing and textile industry so I'm not just mouthing off. ;) Love the towels, but don't love what happened when I washed them for the first time. I put them in with other clothes to get a full load and the lint that got on all my stuff was terrible! I had to get a lint roller and spend time on each garment to get it all off. I would think that if you put them through a wash cycle first, like is done with jeans and other textile products, you could alleviate that, but yes I know this will force you to raise the cost. If not, put a big huge warning sign on the packaging!
By Jeff H.
Response from anact.com· Dec 16, 2020
Thanks for that feedback, Jeff! We have updated our care instructions on our website to wash the towels separately or only with other towels. Apologies for any inconvenience caused! - the Anact team
YOU DID AMAZING!!!!!!!!
By Catherine C.
Response from anact.com· Dec 16, 2020
:)
Anact is a great local company with high quality products. I highly recommend them!
By Heather
Response from anact.com· Dec 16, 2020
Thank you, Heather!
I wake up every day and think first of my beautiful girlfriend and right behind that how much I can’t wait to jump into the shower. And it’s all because of this towel. At least the second thought is!
By mark
Response from anact.com· Dec 16, 2020
Haha, thank you, Mark!