Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
495 reviews
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We are the leader in short and long term worldwide cellular phone and high speed mobile data rentals for short and long term travelers. With more than 65,000 individual rentals, direct connections with more than 50 tier 1 service provider and service in over 150 countries you can be assured of the highest quality and affordably priced solution. We also offer group and corporate travel options with discounted rate plans, premium VIP service, individualized custom billing options. Find out why nearly 100,000 individuals, over 350 travel professionals and countless large and small companies calls us their overseas communication provider.
Amigo U.S. (amigo-us.com) has 495 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
495 approved reviews, newest moderated first
Daughter sent me the link, went on web site, went to local store, did easy transaction with friendly merchant (Cohen's Judica in Boca Raton FL), put phone, charger, and adapter plug for Israel in bag and off I went. Phone was simple to use, worked every time, and needed one charge for 10 days. Amazing price and high value performance. Thanks!
By george
I ordered a usb wifi stick to take to Israel. It was good at first but then it slowed down and by the end of my five it was incredibly, frustratingly slow. The sim card is awesome. I love being able to use my own phone.
By Piper
I arrived in Israel on Sunday morning and the phone did not work. I couldn't get it to work until I called New York on Monday which because of the time difference was late Monday in Israel. I have not had this problem when I rented an Amigo phone before. Once it was activated, it worked fine.
By Scott
Response from Amigo U.S.· Aug 12, 2014
Scott, I am sorry about this issue. Looking at the technical notes on your account it appears there was an error when activating the phone on the carrier system. Please check your e mail as courtesy I have provided you a discount for a future rental. Thank you again for choosing to rent with Amigo
Very helpful to get in foreign countries with a ready phone with unlimited data. You can use your phone as GPS and it works perfect.
By Daryoush
There was initially a problem picking up the phone at Westside Judaica, because the broker was not available at the time they had listed. This wasn't really amigo's fault, and their customer service immediately solved the problem by overnight shipping the phone at no extra charge. They were super polite and apologetic, and I was thankful for their quick assistance. I wouldn't ever suggest picking up the phone at West side Judaica, however. The phone itself worked great and the plan was very affordable. I would use them again for any trip to Israel.
By Emily
Service, from beginning to end was consistently excellent. Response times were great - with Josh responding to all emails within minutes. I ordered 2 phones and one sim card. All totally smooth. Pick up and return in Toronto was also seemless. Would highly recomment the service.
By Ohran
cannot reach my daughter. she has been gone since tuesday... have not been able to connect.
By Sophie
Response from Amigo U.S.· Aug 12, 2014
I am looking at your account however it appears your daughter never received the phone as it was lost at her hotel but that was never reported to us until August 6th. We pride ourselves on responding to customers, shipping replacement phones if need be, however the issue here was related to the delivery company and not a technical defect.
Amigo has no after hours support. Our departure from Israel was delayed due to the rocketing. Amigo had sent me an email notice saying they thought my trip was ending and that I should contact them if needed. I immediately began calling them leaving urgent messages requesting an extension of service (the reply link in their email bounced repeatedly) and continued to call until the phone was shut off - while I was in a bomb shelter in Ben Gurion Airport. I could not reach the group leader to see if my wife and son were with her. Not a pleasant experience. If you are renting a phone abroad, I strongly suggest you do so with a company that can help you evenings and weekends if necessary.
By Mitchell
Response from Amigo U.S.· Jul 29, 2014
Mitchel, I am sorry regarding your experience especially in light of the situation on the ground while you were in Israel. Amigo does maintain a 24 tech support line as is evident on the instruction sheet you were given and our customer service center does check messages during off hours and on weekends. I am looking at your account and the dates. The original end date was set for July 12 (Saturday) and phones disable at midnight. Your phone was extended by Sunday morning before 10 AM. In the future, I can also suggest that if your flight will be delayed to please let us know as early as possible. All that said, I do understand your frustration and can appreciate the heighten sense of urgency. I have spoken with our tech support team to look for a tool to help with this for the future. Again, i do apologize.
