Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
495 reviews
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We are the leader in short and long term worldwide cellular phone and high speed mobile data rentals for short and long term travelers. With more than 65,000 individual rentals, direct connections with more than 50 tier 1 service provider and service in over 150 countries you can be assured of the highest quality and affordably priced solution. We also offer group and corporate travel options with discounted rate plans, premium VIP service, individualized custom billing options. Find out why nearly 100,000 individuals, over 350 travel professionals and countless large and small companies calls us their overseas communication provider.
Amigo U.S. (amigo-us.com) has 495 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
495 approved reviews, newest moderated first
This was the easiest process! I ordered a Nano SIM card from Amigo US online, and then picked it up at Pern's Hebrew Bookstore in Baltimore. I had a tiny problem when I got to Israel because the SIM was not activated but I called the 800# and they activated it while I was on the phone. The people at Amigo US and the people at Pern's Bookstore were all top notch.
By Linda
Never had any problems with Amigo. I have used them for several trips overseas (sometimes borrowing a phone and sometimes just a sim card). No trouble with calls, texts, or data/internet connections. The bill/statement was timely and easy to follow. Only good experiences, and I would recommend them any day!
By TW&SW
The phone was available for pickup in a convenient location. The phone worked. The invoice was for the promised amount.
By DMG_Toronto
Getting the 350 minute bundle for 14 days to Israel was an excellent choice. I was told I would be charged per minute for my last two days since it would be passed the 14 days. I was surprised to see on my bill that I was not charged anything extra. Since I had minutes left they just rolled over. I would definitely us Amigo again for a future trip.
By sara
The cell phone performed as expected in Israel . The coverage was excellent . The only complaint I have was that the shipping cost to my Ottawa address was exorpitant . I was able to return the phone at a much lower cost.
By Herb F.
Once overseas and the charging port of the phone didn't work AMIGO did not respond to my emails promptly to get me a new phone. It was fine because I was with a group so wheneve rI was alone I would turn on my phone and otherwise it would be off. But what if I was traveling alone and it would have died in a few days without being able to be charged. Last time using amigo!
By Emily
Response from Amigo U.S.· Feb 19, 2015
Emily, I am terribly sorry that you had a bad experience. We were going through some changes at that time which resulted in our general lack of availability. We have hired additional staff to make sure that this never happens again, Were you offered a refund?
I had a mechanical problem with my rental car while on the road and was very glad I had the cell phone. I used it sparingly otherwise. I opted to have a mobile phone for security and emergency situations - glad I did! I will certainly use Amigo U.S. again.
By Dennis
The service was great. But my flight was delayed until the next day 5:00 am flight (the day after I expected to leave and had paid for the phone) and when I woke up to leave after midnight I had no service which was very disconcerting and the last thing I needed after the aggravation of a delayed flight. Amigo should still work, and bill me the extra day after.
By STEPHEN
