Amigo U.S.Reviews of amigo-us.com

All went smoothly though haven't gotten final bill yet

Simple to get the phone working. I had trouble with the email & Internet, but I called and was walked through it in a few minutes.

I picked up a rental phone from A to Z a few days before my trip to Israel. The memory in the phone I rented had not been erased. During my stay in Israel, I used only the adapter so that I could charge my own smart phone, which allowed me to send and receive email.

First I want to say that I have used Amigo U.S. service to rent phones for my many trips to Israel and had very good service each of the times. But ,sorry to say that this time, on my trip to Bulgaria, Macedonia and Greece, I could only make 1 phone call , while I was in Sofia, Bulgaria, and no phone calls while I was in Macedonia and Greece. I could not get service to even make a phone call. I received my phone along with the standard "blue" instruction sheet that was identical to the instruction sheet that I had previously used on my trips to Israel. This sheet ,for this trip ,was totally unhelpful. Frustrated, I resorted to use another phone to make my necessary phone calls, at my expense. Since I was losing time, each time I tried to use the Amigo supplied phone, I didn't bother to try and call Amigo services to try to get an answer as to why I could not get phone service. I do not wish to pay for a service I did not receive, and will not. As always, when I ordered the phone , I spoke to a courteous, and efficient Amigo representative. However, he gave no intimation that phone service in these 3 countries was in any way, unreliable. All in all, my first bad experience with Amigo's services.

We had a phone for my daughter for a month in Israel and it was great. She was able to be in contact with friends and family. Thanks.

I borrowed a phone at a local store and they were efficient and polite. I used the phone a few times, but needed it more for emergencies, which I had none.

I contracted for a blackberry phone since it gave me unlimited telephone calls to and from the states and internet and text messaging. Unfortunately there were no instructions on how to use the phone. there were instructions on how to connect to email. the email connection via the internet did not work and i was on the phone with amigo in the states for hours trying to get it to work. finally it worked. then i had to find someone to help me figure out how to use the phone. it is very different from the iPhone i am accustomed to. i figured it out enuf to use the phone part, but the rest was difficult. I had to connect my iPhone to international plan while i was in israel to use text messaging. then my phone was disconnected 1 day before i left so i couldn't use it all. so while the phone was working for phone calls it was great. i would not use that phone again. amigo has no offices in israel so there was noone i could turn to for more help.

While we were able to use the Amigo SIM card to make our calls and get data, there were lots of situations where we had no service. Other times we would have weak service. Getting data was an issue. It was generally very slow. We were able use Google maps but again it was slow. In the end, we mostly used the wifi at the hotel. If asked if I would use service again, I would pursue a different service