AmeriGlide Distributing 2019, IncReviews of ameriglide.com

The installer was awesome! He was on-time, efficient and super nice!

This review is specifically for the kind and helpful service I received from Fernando C (sales in the North Carolina office and Edward L (installer in the Boston area). After reading up on the reviews for the Ameriglide service, I was honestly wary about buying from Ameriglide because of some of the previous horror stories I read. However, in every organization, it just takes one person to make a difference and to go the extra mile, to make a great experience for the customer. I am grateful to say that we received this "going the extra mile" service from Fernando and Ed, working together. I was in a tough situation with the new home I was trying to move my dad into. The first floor bathroom was under construction and delayed, and my dad is unable to navigate stairs safely. My last minute solution was a stairlift chair so he could use the 2nd floor bathroom, but it was so last minute that I was unable to get a chair quickly enough for his move date. Fernando not only put me in touch with the local New England installer, Ed, but he also connected with his production colleague in Florida to make sure that the chair I ordered would be shipped in time before my dad's move the next week. No other stairlift company was able to move their production that quickly to meet the urgent timing need. Fernando not only set up the order and made the sale, but he checked in AFTER the sale, sent me tracking, and Ed even checked tracking to make sure he'd know when to install once it arrived. During this incredibly stressful period of time while we were trying to create a safe aging-in-place solution for my father's mobility needs under a tight timeline, I couldn't have been more grateful to Fernando and Ed for making such a meaningful difference. I really felt like they were pulling with me to make sure my dad's move went smoothly. That meant the world to me. To Fernando, Ed, and Florida production team, I want to say an ENORMOUS THANK YOU, sincerely, from my family and me. I hope the rest of the sales agents at Ameriglide take a positive lesson from this: that is, when they help customers with a genuine interest in assuring the well-being of the vulnerable population they serve, the positive feedback comes back to the company and will promote future business.

I certainly enjoyed working with Ameriglide. The online purchase was easy, with clear instructions. Since there was no way online to check the status of the order, I made the phone call twice. Both times the call was answered within 3 rings and had no menu to wade through. The helper was understandable and helpful. The second helper even enlisted her supervisor to go the extra step. Both were professional yet friendly and courteous. What a unique experience in today's online dealings. Within a day I had the tracking info from the distributor that I wanted.

As we have aged over the past several months, it became evident that a stair mobile device was definitely needed in our home. When it was determined that I would be away from home for surgery, the care and mobility of my wife became paramount. I presented the issue to the AmeriGlide team asking for a 2 week turnaround from order to installation. Without hesitation, AmeriGlide agreed to the challenge committing their team to full order, deliver and installation with a designated due date. Deliver, installation and functionality was done with 4-5 days to spare. The quality of the Ameriglide Stairlift stands tall with the customer service and corporate response. Bottom line, when the AmeriGlide Sales Team, their Installer group, along with the Installer have the same compassion, commitment and concern for me as a 'customer in need' - AmeriGlide is your solution!!!!!

So... Another update regarding issues with the stairlift the same day it was installed. Can NOT get any response from Amerglide (AS USUAL). April 25, 2021 Dear Sir / Ma’am, I am writing this letter as formal notification of mechanical issues and incorrect equipment provided with our recently installed “Curved Stair Lift.” After much frustration and dissatisfaction with the overall experience with AmerGlide’s customer service beginning in early January, the stairlift was finally installed on April 22 – April 23, 2021, by your contractor Delstal. The following are technical/mechanical issues that we have experienced the same night of installation. • Upon completing installation, the Delstal installer/technician, Jim Vandehey, tried using the two remote controls that were included with the unit. After much trouble shooting, Mr. Vandehey could not get either remote to work. He informed us that these were not the correct remote controls. • Mr. Vandehey was not able to properly secure the frame/track to the tile floor where the docking/recharging station is located because there were no tile and/or cement screws included. Mr. Vandehey explained that this should have been noted and included with the original measurements. My concern is that the track is not firmly secured to the floor and will result in shifting of the unit while in use and potential injury. • The chair sporadically works when trying to use it. The armrest will correctly read “Platinum,” however, upon sitting and putting any weight on the chair, it changes to “Final Limit” thus making it inoperable. I was stuck upstairs for over an hour while my wife tried to troubleshoot. We called Mr. Vandehey and he advised removing the plastic protective plate used to safely cover the wires and electrical components located inside the seat. This did not work, and we had to move and readjust the wires until the armrest read “Platinum.” This appears to be a design/manufacturing flaw and very obvious the unit does not work correctly. • We were mailed a recall notice from AmeriGlide that included multiple screws and bolts with multiple pages of extremely technical instructions. Mr. Vandehey read the instructions and could not make sense of it himself. These issues need to be addressed immediately. With my current and extensive medical disabilities, I do not feel comfortable for my safety with recall not being fixed and that I will get stranded either upstairs or downstairs for hours until someone can get me down. I expect a response back from AmeriGlide with further information regarding corrective actions. Photos have been taken and can be produced upon request.

One star given for the sales guy that help greatly on deciding which chair to purchase. One star for how fast delivery was from order time and ease of putting it together. Otherwise sadly disappointed. First order came and rail was defective. Took a week to get a hold of the correct person for resolution and then it was vague on if it would be replaced or how long it would take to get new part. Second problem was we obviously received a second hand product to begin with. Box had obviously been opened parts removed and sent back to the company. Not happy that in a pandemic we were receiving a opened product we paid full price for. Now because we obviously needed the product and already had issues with one box we were not about to wait another week to maybe receive two other boxes. We took our chances that it would work. To end on a positive, the lift was very easy to put together but you must have a decent drill. So far working as well.

Very comfortable chair. Great for sleeping.

The stairlift is not working property. One call last week and one call today!!!!! Steve Blethen 511 Gladney San Marcos, Tx 78666 214-725-1657