AmeriGas PropaneReviews of amerigas.com

They do not deserve even 1 star but I had to check a box to say this company has ZERO customer service. I added a gas fireplace. I have a contract. I alerted them I would need more propane. I ran out. It took 48 hours. They filled the tank but because no one was home they locked the tank. They did not say when they were coming or that someone had to be there. ZERO communication. So now I have +500 $ of gas in the tank but im locked out until they can schedule another appointment for next week. No stove or oven, no hot water. Is this what having a contract and believing they will fulfill their part means? DO NOT USE THIS COMPANY. When they were local they were great. Now nationally it's insulting and bottom line... they just don't care about you.

Was on hold over an hour. Never got through. Now I've tried to call them and when they say they will connect to customer serv, nothing but silence. Trying to cancel my order. Tried on line, but no use. Terrible company since they outsourced all customer service calls. I will change companies if I can EVER contact them. Totally ridiculous

I have been calling since 1/29/2021 for a fill up and was promised anywhere from 24 hours to 2 weeks. I have not yet received my fill up. My driveway is clear, My neighbors dug a path from the street down to my tank on the other side of my home where my 500 lb tank is. I got several texts on Friday, 2/19/2021 saying we will be working all weekend and you should get your delivery. I called corporate and they called me back in 10 minutes on 2/17 and said allow 24 hours. I’m 78 years old and cannot run out of fuel. You need to step up. I’ve been a customer for at least 20 years so you need to get out here NOW.

The absolute worst customer service and follow through we have ever experienced. Evidently Heritage Propane (who we have been receiving all billing and communications through for at least a year) was purchased by Amerigas. We were never informed and have been paying Heritage up until today (legal?). After having scheduled a delivery 2 weeks ago, nothing but lip service has been offered by AmeriGas. Our gas ran out at the worst time and the weather prevented delivery. Weather we can understand. Despite AmeriGas not delivering, we were told for 3 days we were “scheduled to be delivered today” which is a flat lie, no trucks ran due to weather. Meanwhile, weather being completely clear 3 days later and roads cleared, their answering service now tells us that their driver only delivered until 11am today and will try for tomorrow. No call, no followup, no apologies, no assurance as to when or IF it will be delivered tomorrow much less ever. Meanwhile all roads are clear so what kind of company that offers an important service like this stops their day at 11am? Its criminal. Any company that doesnt have the decency to followup and be honest with their clients doesn’t deserve customers. Rather they prefer to put layers of ticketing and answering services which serve no good”

AMERIGAS does not deserve even 1 star. I ordered propane 1/26/2021. Still waiting on my order. Ran out of propane 1 week ago and now my house is frozen. Literally the thermostat is reading 32 degrees. Requested for a supervisor to call and have not heard from one. I have been on their route schedule for weeks now and everyday no propane delivered. When I call in I am told the route was over booked and that I would have to be re routed... however apparently you have to call in and request to be rerouted... It seems if you were on the schedule one day and they did not make it to your house that you would be 1st in line the next day but no you have to be rerouted which usually 1 or 2 days later.. I guess it doesn't matter anyways because they never show... I'm changing companies as soon as I can... I could go on but I think you get the picture...Terrible experience. I never write reviews but I had to onnthis one. We have an RV and a gas grill as well and I'm so upset with Amerigas I'm not buying even their small propane tanks anymore.

This company deserves ZERO stars! We are on their automatic refill program. A delivery was supposed to take place on Feb. 9th on the auto service. That didn’t occur! On the 11th of Feb. we ran out of propane. I called the Morehead, NC office on the 12th to let them know we ran out of propane, 1st time in 10 years! Asked them to deliver on the 17th since I wanted to be home for the delivery so I could turn on the pilot lights with a professional here since I have never done that before. No delivery after waiting all day! I called and was told I wasn’t even on the schedule! I asked to speak to a manager who told me I would be placed on some kind of list! No delivery today, 19th of Feb. I called at 3:00 pm just to be told next Tuesday-Thursday! No way to cook, no hot water! This company SUCKS! I’m going to another company!

So Amerigas closed down their local office here in Kingston RI, due to Covid19, a Customer Experience Advocate (CEA) related to me. Feel sorry for these CEA who work for this terrible company. Tried to get a 40 gallon delivery 15 days ago and spoke to a CEA by phone, the only way that you can contact them. She told me what the amount would be, $218 and because I did not want to give out my CC info or Bank info said that I could do it online . Delivery was to be in 7 days. So I paid Amerigas from my bank the $218. Then I received a bill of $95 or so for the tank in the mail two days later. I called after 7 days since we had no delivery. The CEA did not place the initial order. I saw the credit of $218 on line and tried to reorder. Even though I now had a credit due their taking the tank fee from the $218 I had paid for a refill, their website wanted a full payment for 40 gallons. This would still leave me with an overpayment of $113 or so. Spoke to another CEA and they agreed to deliver the 40 gal. and then I could pay the difference online. Delivery should have been 2/10-2/17. On 2/17, I called in the PM as to see where the delivery was. It had been rescheduled for the next day. I said that we were due for snow and I hoped they could deliver prior. Today, we had dry pavement on our driveway and by the time they came at 1:00, about an inch of snow had fallen. Driver tried to back up a very long driveway with an inch of snow on it!!! We have an area to turn around so when he left without a delivery, I was very upset. We will be pulling our service as soon as we are able because, there is NO service that I can speak of. We have no Propane. That isn't to mention their funky website, the terrible , crackling phone connections and poor CEA. They also were supposed to text me. I received one text in the entire 15 days we have been waiting. Save your energy and time . Do NOT go with this company.

They have the worst customer service and processing process I had to deal with as of recently. They have no clue of what they are doing. It has taken over 3 months to get an account corrected with multiple calls that last over a two hours being bounced around from team to team and none of them have a clue of what they are doing. We will be switching companies, they are an absolute joke and the customer service representative are rude not to mention that they do not help you. They rush you off to the next person or simply hang up on you!!! Please save your self the headaches go with another company!!!