AmeriGas PropaneReviews of amerigas.com

Worst company out there for propane. Double the price of local suppliers. Impossible to disconnect or communicate.

I'm a new customer, and so far, they've exceeded my expectations. Let's see what the future holds...

I was on hold for over 2 hours today. My propane was ordered and supposed to be delivered on 10/19/2026. The delivery was cancelled because the driver stated that my propane tank wasn't up to AmeriGas standards even though I've owned the tank for 13 years and it was inspected last month and completely passed inspection with absolutely no issues. However, AmeriGas wouldn't fill my propane tank and left my family in the freezing cold up here at 10,000 ft. Don't bother attempting to contact the Fairplay, Colorado office because the "local" number listed only transfers you to their 800 number. Customer service at AmeriGas is a nightmare because you can't directly reach billing or any of their other departments. You are forced to call their main number after being on hold for 40 minutes then they will transfer you to another department and you're on hold for an additional 40 minutes and then unfortunately transferred again for another 40 minutes when customer service is unable to assist you. ****To add insult to injury, a message will pop up on your unending hold and state that the hold will be an additional 40 minutes and ask if you want to request a call back. When you request a call back, the ONLY times the AmeriGas system will offer you a call back are DAYS later. No kidding, I called on a Wednesday and was offered a call back on Friday or Saturday. Insanity! While I was on endless hold, a message prompted me to visit the AmeriGas website. Ha! Upon visiting the AmeriGas website, there was no way to communicate with a customer service representative online and the AmeriGas site advised me to call the number that I was already on hold with for 2 hours. Unbelievable. The constant recorded message you are forced to listen to with AmeriGas while on hold for 2 hours is that the customer service team is based in the US. Who cares! If it means that my call is promptly answered and my issue resolved, then please send the customer call center overseas. AmeriGas has the worst telephone customer service in the business. Save yourself the hassle and go elsewhere. Unless you have 2 hours to waste on hold.

Since I only use propane for a stove it had been quite a few years since I had to have our propane tank refilled. I had read the reviews and dreaded making the call since we used to just get a bill in the mail. I had never set up an online account and I did not know the account number or the phone associated with it. I called The local number and talked to an AI assistant for a minute and they put me through to a real life agent here in the states who actually was worried about the hurricane that was hitting the panhandle. She found my account in minutes and ordered a fill up and took care of everything, including showing me how to set up my online account. Despite all the negative reviews about the customer service bI was reading. I think they have turned the Customer Service ship around at least that was my experience very pleased.

Made an agreement to rent a propane tank in 2021, the pick fee for leased equipment was $69 then done with tank. On Oct 2026 i asked them to come get the unit they billed be for $529.56. The customer service rep said the terms might have changes and she would get me a manager. After keeping me on hold for an hour they said they couldn't do anything. Terrible place to do business.

Worst company I have ever dealt with over many decades. Every facet of their business is horrible. Customer Service is non-existent, attention to customer needs not a priority, significant call center ops were overseas and lacking basic understanding of the industry, and hidden fees on top of their premium steep pricing in a commodity market is ludicrous. They acquire small local suppliers across the country and subsequently drop their big organization upon you with the crushing weight of a huge greedy corporate bully. The numerous comments on social media tell the sad stories of frustrated customers held hostage with no recourse but to surrender. Company name is a misnomer. It should be an acronym for: A- AWFUL M- Merciless E-Exhausting R- Reprehensible I - Ignorant G- Grotesque A- Arrogant S- Shocking Based on my abominable experience with them, I strongly discourage using them as a reputable and dependable propane provider.

I cannot say enough about how awful this company is to work with if you need to speak with someone. I have a simple question that is not answerable from the self-serve menu and need an answer to make sure that i do not double pay. I am currently 26 minutes deep ON HOLD. I GIVE UP..........................

They are overpriced and have terrible customer service. They refused to work with me during a construction phase where the tank had to be removed for safety reasons. Instead of putting the account on hold, the account was closed and I was charged not only for the yearly rental but twice for the tank pick-up and a cancellation fee. I will not be going back to Amerigas for my propane service. I do not recommend Amerigas.