AmeriGas PropaneReviews of amerigas.com

If I could give a zero that would be my rating. No customer service period!

We had service with Amerigas for years. We were told twice when moving that we would be credited for the 79% propane in our 250 gallon tank. AFTER they picked it up, they tell us that ARKANSAS doesn't require them to credit it back to us. They even acknowledged the notes where their employees told us we would get credit. So, they instead billed us $432.00 to pick up the tank and get our nearly 200 gallons of propane for themselves. Pitiful! Don't use Amerigas!!

We were customers of Guilford Gas Company since 2002 and then Amerigas when they bought out Guilford Gas. When we ran out of gas, Amerigas failed to respond to our emergency request. We cancelled our contract at that time and requested pickup of our “rented” tank. Amerigas came out and picked up the tank, and then billed us a pick up fee of $299.99 (which we expected) but also an additional $119.99 “service dispatch fee.” When we challenged this extra cost, we contacted Amerigas (which took forever) and were told that our account had been closed, but they would initiate the process of reopening the account so they could rebill us with no dispatch fee. The rebill never happened and we were billed for past due charges of $419.98. We continuously attempted to contact Amerigas, all attempts unsuccessful. Do not use this company. They have terrible customer service, do not deliver as promised, and just do not care about their customers.

This company is fraud and they will take you for every penny that you have without giving you a penny in return. Do not use them. Your wait time is always two hours to speak to someone. They will not even help you when they do come on the phone. I dealt with them because I had no choice. I am telling you right now to walk away as fast as you can this company will screw you over in a heartbeat and won’t even care!!! RUNNNNNNNNN

AmeriGas is the worst experience I've had with any company in my life! I was setup for auto refill for years, then last winter they just didn't refill my tank while I was out of the country for work. My furnace eventually stopped working due to low propane. My plumbing would have froze but thankfully my neighbor was able to use electric heaters to save my house. When I returned home from work, AmeriGas wanted me to pay all kinds of service fees, an expediting fee, as well as an inspection fee because of their negligence. I decided to change companies after this horrible service and they pilled on a bunch of service & pickup fees to my account anyway. When I called back and spoke to customer service, I was told my account showed a $0 balance. I explained the invoice they just mailed to me said different. The representative then told me the fees would be reversed and my account still showed a $0 balance. This was after holding for over an hour and being transferred. I was later notified my account was going to collections, spent another hour on the phone, only to be told my account still showed a $0 balance. I explained I received a collections notice and was then transferred to senior management where this got even worse. The manager I spoke to said there was still a balance due and did not even believe I was told I had a $0 balance before transfer. These clowns not only almost ruined my home, but also almost put a hit on my credit due to incompetence and poor business practice. Save yourself the headache and this business from further embarrassment and go anywhere else.

Ordered propane delivery on 24 July 26. It was expedited due to being out of propane. My bottles do not have a gauge so we didn't know we were low. Lady I talked to said delivery between 24 July and 27 July 26. On 27 July I called for a status. Lady we talked to now said delivery now delayed until 28 July. Here it is 28 July 26, no delivery yet at 2:00 p.m. I called for a status. My order was "cancelled" for some reason. I can't be told who or why it was cancelled. Been on hold now for 43 minutes trying to figure out what the heck happened! I had hoped the 1-star was a one-off, but not at all. While the ladies I have talked to are pleasant, something is wrong with this company. Update: I cancelled my delivery order of propane. We did it ourselves and saved headache and having to deal with these folks again.

DO NOT USE Amerigas find anyone else. We have 2 tanks here 1 with Amerigas (14 years) and Co-op 1 year. This year we noticed that co -op was 1/2 the price so we contacted Amerigas to see what they could do. They never got back to us and picked up the tank. 80% full of propane that we paid for. at 4.99 a gallon. Now they are telling me that we do not get credit for the tank being full and they are going to charge the next person for the propane that we already paid for. NO ONE ever told us that what they pick up they keep. In fact the customer service person we just spoke with said that it was in the works and her supervisor said the account was closed and we were not getting a refund for the propane. We just filled the tank why would any person give propane back to a company that they paid for? DO NOT USE Amerigas find anyone else.

DO NOT PURCHASE from AmeriGas. The price per gallon is much higher than others. Trying to contact them is ridiculous, as they work through a call center. I just cancelled my service. They charge $128/yr rental on the tank and now they are charging me $450 to remove their tank. They said they will come in the next 45 days to remove it. I am switching to Xxxx, gas is more than $1.50/gallon cheaper and no rental fees. UPDATE: 9/8/26 I just got a Past Due Notice from AmeriGas for the tank removal. I never received the original bill form them. This notice had a description of "Other Adjustment" no itemization. It also stated "Please send payment today to avoid service interruption and late fees. I tried reaching someone to speak to about the charges all afternoon. They were supposed to call me back but never did. I ended up holding until someone picked up, 33 minutes. Their Customer Service is pathetic. I would call anyone other than them for propane. UPDATE: 9/9/26 I just got a message from AmeriGas, I missed the call. It was them returning my call from yesterday, 23hrs and 45 mins later. As I mentioned before this is how their Customer Service works.