Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,854 reviews
American Service PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
American Service Pets is a U.S.-based telehealth platform that connects individuals seeking Emotional Support Animal (ESA) or Psychiatric Service Animal (PSA) documentation with Licensed Mental Health Professionals (LMHPs) for clinical evaluation.The company operates through a secure online platform designed to facilitate structured mental health assessments in accordance with applicable federal housing guidance and state licensure requirements. American Service Pets does not issue documentation directly; documentation is provided only by a Licensed Mental Health Professional when clinically appropriate.The process begins with the completion of a detailed online health questionnaire. This questionnaire is reviewed by a Licensed Mental Health Professional licensed in the individual’s state. When indicated, the LMHP may conduct additional telehealth communication to evaluate whether the individual meets clinical criteria for an Emotional Support Animal or Psychiatric Service Animal as part of a broader mental health treatment plan.Documentation is issued solely at the discretion of the evaluating provider and only when consistent with professional standards of care.ESA documentation may be used in housing-related contexts under the Fair Housing Act (FHA), subject to landlord review and applicable guidelines. Psychiatric Service Animals, when individually trained to perform disability-related tasks, may be afforded public access protections under the Americans with Disabilities Act (ADA).American Service Pets provides educational resources to help individuals understand the distinctions between ESAs and PSAs, as well as the limits of federal and state protections. The company does not represent that documentation guarantees housing approval, travel access, or other outcomes, as determinations are ultimately made by housing providers, airlines, and other relevant entities in accordance with current regulations.Operating nationwide, American Service Pets maintains a netw
American Service Pets (americanservicepets.com) has 1,854 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 98 reviews with 4 stars · Clear filters
Great support
By Dan
Response from American Service Pets· Mar 10, 2026
Thank you for taking the time to leave us a review, Dan! It is always our pleasure to help those who qualify for the invaluable assistance of an ESA or PSA. We are continually looking to improve our services and greatly appreciate your feedback. 🐾❤️
You make renewing my pet's emotional support certification easy and quick. Really appreciate it. It is also good to know that you remind me in advance of the renewal date.
By Mayra G.
Response from American Service Pets· Mar 5, 2026
Thank you for taking the time to leave us a review! It is always our pleasure to provide an efficient and professional ESA letter process for those who qualify. Please don't hesitate to reach out if you need further assistance in the future. 🐾❤️
I was able to be truthful about my personal experiences, especially over the last year. I didn’t realize how much joy and comfort my cat gives me and just how much she means to me. American service pets helped me with the process of getting an ESA for me and my cat
By Jean H.
Response from American Service Pets· Mar 4, 2026
Thank you for taking the time to leave us a review and feedback, Jean! We are so glad that our team was able to provide a positive experience for you. ESAs are truly invaluable to those managing mental health disabilities, and we completely understand how important that relationship is! We wish you and your cat all the best and are here if you need us again in the future. 🐾❤️
I was able to register my three support kitties. The apartment I was moving into didn’t accept pets and they accepted their letters.
By Nuya
Response from American Service Pets· Feb 24, 2026
Thank you so much for taking the time to leave this feedback, Nuya! Please let us know the reason for deducting one ⭐️ so that we can better improve our services. We appreciate your partnership with ASP, and it is always our pleasure to help those who qualify for the invaluable assistance of an ESA or PSA. 🐾❤️
Its a peace of mind. its getting to expensive.
By Sundi M.
Response from American Service Pets· Feb 19, 2026
Thanks for your feedback, Sundi. If you're on our email or SMS list, be on the lookout for special promotions & offers that we send out each month!
Everything was great but I do wish communication was better. I kept getting things about a service dog but I have a cat. Other than that, everything was good!!!
By Bryant H.
Response from American Service Pets· Feb 19, 2026
Bryant, thanks for your feedback, and we'll pass this note along to our communications team. Thanks for choosing American Service Pets!
It was fast easy everything done rite
By Jason V.
Response from American Service Pets· Feb 19, 2026
Thanks, Jason! Would love to hear if there's anything more we can do to help get your experience to a 5-star one. Please email us at [email protected] if you have any feedback. Thank you!
Surprisingly simple process! Extremely fast results! I highly recommend this service. Especially for time sensitive issues.
By Beth C.
Response from American Service Pets· Feb 2, 2026
Thank you for taking the time to share your experience, Beth! It is always our pleasure to help those who qualify for the invaluable assistance of an ESA or PSA. 🐾❤️
