AMB Moving & Storage IncReviews of ambmovingservices.com

AMB was the carrier involved in our interstate move, and our belongings were mixed with another customer’s shipment. We received property that did not belong to us, while many of our own belongings remained missing. We repeatedly contacted AMB and the other companies involved asking for help locating our property, separating the mixed shipments, and returning everyone’s belongings to the correct owner. Instead, we were passed back and forth between companies without a meaningful resolution. We have photographic evidence showing the mixed shipment, including different lot tags and property belonging to another customer. We also have documentation showing that AMB was the carrier handling the claims process. This is not simply a damaged-item claim. It is a serious problem involving the tracking, custody, and return of household goods. We are still asking AMB to locate our missing belongings, provide a clear written explanation of where our property is, and coordinate the immediate return of our items while retrieving the other customer’s property that was delivered to us. Based on our experience, I would strongly caution anyone considering AMB Moving & Storage for an interstate move.

Thomas and Jay were very responsible in moving our items and they did a very good job. Thank you for moving our contents of our house.

If your reading this review it's probably already too late for you. This company is completely unreliable and un-trustworthy. Like all the other one star reviews, communication is a serious problem unless they are demanding more money. Delivery is always a question and our goods were never delivered in total. My grandmothers hand crocheted doily, framed is missing. Our coffee table ( oak) is missing. A Lifetime guarantee cookware set is missing. Half the glass shelves to our curio cabinet were broken. An O'Hara bowl was broken. An Oak end table was destroyed. And now they will not accept a phone call from me. I'm put on their call block list. If there was a company block list they would be on it. And then there are the out and out flagrant lies you will be told. Truly a remarkable experience. We have 4 tubs and boxes of someone else's goods with no way to find out who they are or how to get them returned to their owner. one is a 6' Christmas tree) We are missing several boxes that will have our name on them. If you have our stuff or we have yours, contact us at 2002 Jackie Ray, Whitehouse, TX 75791

Came late to pick up our stuff in the first place, now it's been 28 days, they still have our belongings. When we call to see when we can actually have our property back they just give us a date a little further in the future to contact them by if we don't hear anything to buy themselves some time. After reading these other reviews I'm pretty sure we're going to be missing things, things are going to be broken and that's if they actually come this month. Also now expecting them to try and charge us more to drop off, which for anyone reading this is HIGHLY ILLEGAL.

Never use "AMB Moving & Storage." I had a very bad experience with them during my move from Plano, Texas, to Charleston, SC. Initially, they provided a binding estimate for 523 cubic feet and took my booking. I paid 33% of the amount as a deposit. When they arrived for pickup on July 18, 2026, they claimed the volume had increased to 800 cubic feet and demanded a higher payment, or they would leave with my items and refuse to refund my initial payment. Since I had no other options at the last minute, I accepted and paid another 33% of the new estimated total. The service was extremely poor: - Late Arrival: They were scheduled to arrive between 10 AM and 2 PM but did not arrive until 5 PM and did not start loading until 8 PM. - Lack of Care: They failed to wrap any items except for the sofa and refused to disassemble furniture. - Incomplete Loading: They loaded the bunk bed and office table without disassembling them, then claimed there was no more space for my other items and left. When I received my items in Charleston, many were damaged because they were not wrapped and moved correctly. This relocation caused immense mental stress, and I consider these people to be scammers. I am writing this to warn others, so they do not lose money as I did. After this incident, my friends used different movers at a lower price without any issues. Move from Plano, Texas to Charleston, SC. Loading Date: 18July2026 RE: 4914937 – 1109 Dot # 3839636 MC# 1395855

Had to pay additional money at the time of pick up. Customer service was not helpful. I gave them 3 weeks notice of the date i needed our thing at out new house. They picked up our things on June 21, 2026. Brokered out our things to another company. ( Loadrans which was another horrible experience) we didn't get our things until July 4, 2026. We were leaving on July 5. 10 days with nothing, We had to buy an air mattress and sheets to sleep on, had to eat out breakfast and dinner which was another huge expense. AMB Moving and Storage never let us know when our delivery date was and I called everyday. After the first few days of me calling, they may or may no answer the phone. Had to use a different phone number so they would answer then thy would have me on hold 20 mins. only to come back and tell me they will send out a request and call me back. which sometimes never got a call back. Finally the truck came with only the driver which he said " he's only the driver". so we had to move 90% of the things out of the truck. 2 hours later the other truck shows up with 3 men and un loaded the larger stuff. When ever thing was unloaded they wanted their money I had a certified check made out to AMB Moving and storage, that they wouldn't except because this is Loadrans. loadrans DEMANDED CASH OR BLANK MONEY ORDER! Had to borrow 2100.00 from my neighbor because the bank is closed. 4th of July! Horrible communication. Lost wages and vacation time Tracie R.

They promised one pick up date on the phone, then changed it. Never mentioned using cash for 2/3 of the payment. Promised a delivery date by phone and then pushed it back over a week.

If I could give this company zero stars, I would. From the very beginning, communication was terrible. They were distant, unresponsive, and could not provide something as basic as a pickup date and time. When they finally did, we were told their truck had allegedly broken down. Things happen, and I was willing to be understanding. Unfortunately, that was only the beginning. After rescheduling, the experience became nothing but chaos and complete unprofessionalism. Every person we spoke with, including an alleged supervisor, was rude, condescending, and unable or unwilling to answer the simplest questions. One employee in particular, Jalen, provided some of the worst customer service I have ever experienced. She was dismissive, argumentative, and acted as though answering reasonable questions was an inconvenience. If she represents this company’s standard of customer service, they have serious problems. The most frustrating part was that they could never even commit to whether they were actually coming on the scheduled pickup date. Imagine planning a long-distance move while the moving company can’t even tell you if they’re showing up. We eventually had to go through the broker just to find out that, once again, they were not coming. Instead, they pushed the pickup back another two to three days, leaving us sitting in limbo with no answers and no accountability. This company has demonstrated a complete lack of professionalism, communication, reliability, and customer service. Moving is already stressful enough without having to chase down your moving company for basic information. I would not recommend this company to my worst enemy. Save yourself the frustration, stress, and uncertainty, and choose literally any other moving company. This was, without question, one of the worst customer service experiences I have ever had.