Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
369 reviews
Altra Federal Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Altra, we’re dedicated to providing the products and services you need to live your best life. If you have a dream, we’ll help you achieve it. If you have a goal, we’ll help you reach it. It’s that simple. Your life… your needs… our knowledge and experience.Together, we can make wonderful things happen.
Altra Federal Credit Union (altra.org) has 369 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
369 approved reviews, newest moderated first
Always very helpful in answering or solving whatever questions we have. We've been banking with them for about 50 years now. Every loan has been through Altra, formerly Trane Credit Union.
By Daniel and Dianne V.
Response from Altra Federal Credit Union· Dec 27, 2023
Thank you Daniel and Dianne for your loyalty to Altra throughout the years! We sincerely appreciate your business and wish you a Happy New Year!
Aways polite and friendly service. I do like whats offered at Altra. The only negitive, would be the lack of in person bankin on the south or east side of Rochester.
By Jerry P.
Response from Altra Federal Credit Union· Dec 27, 2023
Hi Jerry! We're happy to hear you are satisfied with the service received at Altra. We do have people inside our Rochester 19th St. office during business hours, so if there is anything we can help you with, feel free to stop in! Thanks for choosing Altra!
Kwik Trip doesn't charge a fee to use its ATM, but Altra has to tack on a fee. That stinks. First of all, Altra's Onalaska location is terrible. Tricky to enter the lot and tricky to exit the lot because of traffic and the crazy way so many people drive. I asked for an ATM location at the Oak Forest location, but my request was ignored. So to circumvent Altra's lack of concern for me, I simply get $500 of 20s so I have a supply of change on hand. There are numerous financial institutions in the area and I'm shopping.
By Charles N.
Response from Altra Federal Credit Union· Dec 27, 2023
Charles, Thank you for this feedback. I wanted to ensure you knew how Altra ATM fees work. You do get 3 non-Altra ATM withdrawals free per month with your A+ Checking account. We will also refund up to $20 in fees each month if you meet the 4 monthly A+ requirements. I have not seen any Altra ATM fees on your account besides a balance inquiry fee at Kwik Trip in the last year. We do suggest checking your balance online or on our mobile app or skipping this screen to avoid this fee at non-Altra ATMs. Altra ATM's do have 4 denominations to choose from as well so you can get $100's instead of $20s if you'd like. If there is anything else we can assist you with, please feel free to give us a call at 1-800-755-0055. Thank you for choosing Altra!
I can usually get in and out of 1 of 3 branches here in under 15 minutes. The staff are knowledgeable and fast.
By Theodore T.
Response from Altra Federal Credit Union· Dec 21, 2023
Thank you for the kind review, Theordore! We appreciate you as an Altra member!
Very quick and excellent customer service!
By Adam L.
Response from Altra Federal Credit Union· Dec 21, 2023
Thank you for sharing this, Adam! We appreciate your business at Altra!
The teller was awesome and very helpful and efficient.
By Cathleen F.
Response from Altra Federal Credit Union· Dec 21, 2023
That's so great to hear, Cathleen! Thank you for being a valued Altra member!
Everything You have
By LaRose J.
Response from Altra Federal Credit Union· Dec 19, 2023
LaRose, Please give us a call at 1-800-755-0055 to discuss the fraud on your account. Thank you!
I love the staff and financial programs are excellent.
By Laurie R.
Response from Altra Federal Credit Union· Dec 18, 2023
Thank you so much for sharing this, Laurie! We appreciate your loyalty to Altra!
