Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
369 reviews
Altra Federal Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Altra, we’re dedicated to providing the products and services you need to live your best life. If you have a dream, we’ll help you achieve it. If you have a goal, we’ll help you reach it. It’s that simple. Your life… your needs… our knowledge and experience.Together, we can make wonderful things happen.
Altra Federal Credit Union (altra.org) has 369 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
369 approved reviews, newest moderated first
Altra provides EXCELLENT customer service and makes the entire process easy and flawless.
By Verna L.
Response from Altra Federal Credit Union· Sep 26, 2022
This is so great to hear, Verna! We appreciate your business with Altra!
You guys really helped a person who has been through a lot since Covid hit and also I had to deal with cancer. I recommend Altra to everyone Thanks
By Jimmy S.
Response from Altra Federal Credit Union· Sep 26, 2022
Thank you so much for the kind words about Altra, Jimmy! We are always here for you. Please, take care!
Since I completely my purchase I have been getting calls that I do not have credit life so please verify because my documents say that I do...So Annoying
By Jean F.
Response from Altra Federal Credit Union· Sep 20, 2022
Hi Jean, I did confirm that you do have our Life Plus Protection plan. Altra would not be making any phone calls about this, so please give us a call if you have any other questions or need confirmation of the protection plan. Thank you for choosing Altra!
I withdrew $ from a brokerage joint acct. Both I and my wife endorsed the check. But you insisted that because she didnt have an Altra account I couldn't deposit the $ into my account unless she showed up IN PERSON . I'm insulted.
By William S.
Molly D has helped me and my family on multiple occasions. She has helped me establish credit for my children and saved me countless thousands and get this….. I have never stepped into a branch…. Ever.
By Christopher G.
Response from Altra Federal Credit Union· Sep 15, 2022
Thank you so much for the kind words, Christopher! We're so happy Molly has been able to help you and your children from afar. Thanks for choosing Altra!
Once again, Altra didn't credit me with the proper dividends. Made sure all my transactions were done before 2 pm and had posted by business which is what they told me the requirements were and still didn't get it. Looks like it's about time to move money.
By Patricia
Response from Altra Federal Credit Union· Sep 6, 2022
Patricia, please give our Member Contact Center a call at 1-800-755-0055 to discuss your dividends. I'm unable to locate your account with the information provided and want to be sure this gets resolved for you. Thanks for choosing Altra!
Another home run in Our 20 year relationship with AFCU . Top shelve professionalism and customer service always from ALTRA.While lots of representatives have helped us over the years , Mr DAVE KORGER went past the extra mile with our most recent transaction Thank you Dave and Altra !!
By Dr and Mrs T Barry C.
Response from Altra Federal Credit Union· Sep 6, 2022
So happy to hear Dave hit it out of the park for you! He is one of the best for sure! Thanks for choosing Altra!
Online Banking down so often and always at the worse times and makes me reset my password every time
By Jared H.
Response from Altra Federal Credit Union· Sep 2, 2022
Jared, please give us a call so we can assist you with your online access. We do try to limit down times during the day and process updates and enhancements late at night. Thank you for being a valued Altra member!
