Kaitlyn is the best
Kaitlyn is the best
By Kaitlyn
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
Kaitlyn is the best
By Kaitlyn
Jeanette was amazing! She went out her way to text me and offer more discounts and she wanted to make sure it got shipped to me correctly so she verified my address!
By Jorge C.
Ariana reached out to me to confirm my order! She was very friendly and also followed up with a discount code to use on another order.
By Ariana D.
I havent recieved the product yet. But I have tried them at an in-store location. Highly recommend and the customer service is excellent. Thank you Jeanette!
By Albin
Great customer service.
By crewa
Great customer service from ALT Fragrances! They personally reached out via text to make sure the information was correct, which I really appreciated. I haven’t tried the fragrance yet, but I’m excited to give it a try! So far, my experience with their customer service has been excellent.
By Ali
The customer service team is great. Shout out to Jeanette for the amazing service with my order.
By Ryan B.
They personally confirmed my order, & sent me additional discount codes. Great customer service to match the great fragrences. Jeanette helped with everything.
By martin R.