This company is great and their…
This company is great and their customer service is top notch polite and helpful! Thanks to that, they've earned themselves a lifetime customer.
By Allante G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,037 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering alternatives to all your favorite designer scents for a fraction of the price. Inspired by iconic fragrances, without the premium price tag. No brand markups.
ALT. Fragrances (altfragrances.com) has 2,037 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
2,037 approved reviews, newest moderated first
This company is great and their customer service is top notch polite and helpful! Thanks to that, they've earned themselves a lifetime customer.
By Allante G.
Smells are pretty accurate
By Jeffrey B.
My order arrived broken and with one email, the problem was resolved. They had a replacement bottle sent in less than 10 minutes after my original email. It was the most streamlined customer service experiences I've ever had, by far.
By Rhett B.
Quick feedback and helpful
By Mischelle
Customer service experience was great. And the fragrance selection is outstanding. I will definitely be back!
By Chris
Great, good customer service
By Fedens P.
ALT. Fragrances is a decent company in my opinion so far, I had an issue with a shipment that contained the wrong fragrance and not my order. I ordered two different bottles one of which showed up fine. The other was not the one that should have been in the box, it also appeared to be opened. They said they would send me what I actually ordered. At this point I can only say customer service seems to be doing a good job. But it is a bit difficult to contact them unless you message directly.
By Dennis
Everything was great! Now, I anxiously await to try and sample your products. Your service and use of ordering are very good. Thank you for excellent attention.
By G Kent Mowry, C.